At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

We are Intrum UK an award-winning, industry-leading credit management and financial services provider. Due to continued growth, we are seeking several Operations Support Analysts to join our growing team, on an initial six month contract.

You will support our Intrum Collections systems, monitoring and maintaining our inbound and outbound data file exchanges between Intrum and our clients, ensuring file imports and exports are monitored and processed in a timely and controlled fashion. This will include liaising with Intrum Operations along with Intrum clients and any relevant third party suppliers, to ensure that our Operational IT services are delivered to a high quality and meet business requirements.

About the Role:

  • Provide 1st line support for all aspects of Intrum batch processing and data import and export processes across a range of clients.

  • Ensure the local collections system is configured and correctly setup to import and export required data on an automated fixed schedule basis

  • Daily monitoring of SFTP servers and associated transfer systems to ensure data has successfully transmitted (inbound and outbound)

  • Troubleshoot any possible SFTP data transfer issues escalating to clients and third parties where required.

  • Maintain a log of data file related issues, reporting any major incidents or outages where required.

  • Examine data specific issues performing the required duties to address inbound data file issues.

  • Establishing a positive working relationship with all stakeholders

  • Managing daily checklist to monitor all inbound and outbound file activity

  • What Youll Receive:

  • Remote working (you will be in commutable distance to our Reigate, Surrey office)

  • Discounts on travel, entertainment groups and high street retailers

  • Employee Assistance Programme

  • Contributory Workplace pension scheme

  • Person Specification

    As the Operations Support Analyst you will have experience of working in an Operations Service Desk environment. A strong team player with excellent customer service skills, committed to delivering to high standards. In addition you will:

  • Have worked with multiple data file formats including XML, JSON, CSV and Fixed width text files.

  • Have general knowledge of ETL/Data Transformation processes during database import procedures.

  • Experience monitoring and maintaining SFTP transfer servers and associated mechanisms.

  • Have the ability to analyse data to identify data related issues and provide associated information and support to help address any data issues identified.

  • Shift pattern:

    Working on a scheduled shift your role will cover the hours of 11pm to 7am or 7 am to 3pm or 3pm to 11pm, working amongst a team of 9 on a 7 day per week basis.

    About Us

    Intrum is one of the largest credit management companies in the UK. We are part of a group of companies that employs over 10, people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.

    Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society; setting high standards and leading the way to a sound economy.

    We are one of the UK’s fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for “Best Place to Work” in .

    Additional information

    As part of our employment process, applicants will subject to a credit check and a criminal records check. You should not be bankrupt, have any outstanding county court judgments on your credit file, nor have more than two registered defaults.

    Intrum UK is an equal opportunities employer.

    Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!