Administrative Line Manager Job Vacancy in South Tyneside, England, UK

Job summary

We are appointing to the role of Administrative Line Manager in our busy Trauma & Orthopaedics team. It is an exciting role where the successful candidate will gain an array of new skills.

You will be responsible for the line management of administrative and clerical staff and the day to day running of administrative functions.

The post holder will be responsible for the following tasks

• Ensure that all staff are managed appropriately and within the parameters set by the Clinical Service Manager and Admin Services Manager
• Ensure that the administrative service is appropriately resourced and the work is closely aligned to the needs of the Trusts strategic agenda and direction
• Ensure that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients
• Support and motivate the administrative workforce to focus on the needs and experience of patients
• Promote a culture of continuous improvement and share this knowledge across the trust to improve efficiencies, increase patient care and drive down costs
• Ensure implementation and continual compliance with relevant Standard Operating Procedures (SOPs)

• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relat

  Main duties of the job

  For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

  About us

  Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

  We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

  Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

  Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

  Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

  Date posted

  03 April 2023

  Pay scheme

  Other

  Salary

  £27,055 to £32,934 a year pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  185-3123-3552

  Job locations

  Royal Devon & Exeter Nhs Foundation Trust, Barrack Road

  Exeter

  Devon

  EX2 5DW

  Job description

  Job responsibilities

  For more information on the Job Description and Responsibilities please click the link below.

  More detail about the role

  We are looking for an enthusiastic and motivated individual to work as part of our dedicated Administration Line Management Team in Trauma & Orthopaedics, Pain Management and Rheumatology.

  The role is diverse and requires a self-motivated individual who will be able to adapt to the growth and challenges of the department.

  This opportunity is a great role for someone who likes to problem solve and work in a fast-past environment.

  This role is extremely beneficial to both the clinical and the administration teams. The successful candidate will need to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships.

  You will be accountable for the line management, coaching and development of the divisional administrative and secretarial teams, and it is these teams who are dedicated to provide solid administration services within the Orthopaedic Division. The breadth of this role includes ensuring a duty of care and that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients.

  The successful candidate will be able to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships; ideally you will have an NHS leadership background.

  As a key member of the management team, you will be adaptable and drive through positive change in an ever-changing climate of improvement. You will work collaboratively with the wider management team to promote a culture of inclusive and continuous improvement and share this knowledge across the Trust to improve efficiencies, whilst always ensuring you have excellent patient care in your line of sight.

  This is a hugely demanding but rewarding position that would best suit a self-driven and positive individual. So, if you have an interest in developing yourself and others, we strongly encourage you to come and visit the department and meet the teams; If interested please be in contact and you can meet the T&O family

  Working Pattern: Monday – Friday – Hours to be agreed

  Interview Date: Tuesday 25th April 2023

  For further information please contact Pauline Pople, Cluster Support Manager, on 01392 408403 or email

  Preference will be given to staff with Priority and ‘At Risk’ status including NHS At Risk staff throughout Devon.

  The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

  The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

  Benefits

  We will work together to maintain a culture that develops and supports you and your team.

  This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we’ll help you get there.

  Looking after you is important to us.

  We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

  If you’re starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

  You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

  Salary is not the only financial benefit

  You’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

  You will also have access to other benefits including:

  National discount services such as the Blue Light Card and Health Service Discounts.

  Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

  Car lease schemes.

  The NHS Pension scheme (one of the most generous and comprehensive in the UK).

  Cycle to work scheme

  These are just a few of the benefits available if the role is something you are interested in, we’d love to hear from you.

  Job description

  Job responsibilities

  For more information on the Job Description and Responsibilities please click the link below.

  More detail about the role

  We are looking for an enthusiastic and motivated individual to work as part of our dedicated Administration Line Management Team in Trauma & Orthopaedics, Pain Management and Rheumatology.

  The role is diverse and requires a self-motivated individual who will be able to adapt to the growth and challenges of the department.

  This opportunity is a great role for someone who likes to problem solve and work in a fast-past environment.

  This role is extremely beneficial to both the clinical and the administration teams. The successful candidate will need to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships.

  You will be accountable for the line management, coaching and development of the divisional administrative and secretarial teams, and it is these teams who are dedicated to provide solid administration services within the Orthopaedic Division. The breadth of this role includes ensuring a duty of care and that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients.

  The successful candidate will be able to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships; ideally you will have an NHS leadership background.

  As a key member of the management team, you will be adaptable and drive through positive change in an ever-changing climate of improvement. You will work collaboratively with the wider management team to promote a culture of inclusive and continuous improvement and share this knowledge across the Trust to improve efficiencies, whilst always ensuring you have excellent patient care in your line of sight.

  This is a hugely demanding but rewarding position that would best suit a self-driven and positive individual. So, if you have an interest in developing yourself and others, we strongly encourage you to come and visit the department and meet the teams; If interested please be in contact and you can meet the T&O family

  Working Pattern: Monday – Friday – Hours to be agreed

  Interview Date: Tuesday 25th April 2023

  For further information please contact Pauline Pople, Cluster Support Manager, on 01392 408403 or email

  Preference will be given to staff with Priority and ‘At Risk’ status including NHS At Risk staff throughout Devon.

  The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

  The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

  Benefits

  We will work together to maintain a culture that develops and supports you and your team.

  This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we’ll help you get there.

  Looking after you is important to us.

  We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

  If you’re starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

  You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

  Salary is not the only financial benefit

  You’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

  You will also have access to other benefits including:

  National discount services such as the Blue Light Card and Health Service Discounts.

  Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

  Car lease schemes.

  The NHS Pension scheme (one of the most generous and comprehensive in the UK).

  Cycle to work scheme

  These are just a few of the benefits available if the role is something you are interested in, we’d love to hear from you.

  Person Specification

  General Requirements

  Essential

  • See job description text above, and (where applicable) you can download a copy of the full job description

  Desirable

  • See job description text above, and (where applicable) you can download a copy of the full job description
  Person Specification

  General Requirements

  Essential

  • See job description text above, and (where applicable) you can download a copy of the full job description

  Desirable

  • See job description text above, and (where applicable) you can download a copy of the full job description

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.