Job summary
Are you looking to work evening and weekends?
Do you thrive working in a busy role where no two shifts are alike?
Are you a patient focused problem solver who works well under pressure?
Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?
If so, this could be the role for you! Previous experience of working in a clinical environment is advantageous but not essential.
The Out of Hours Service provides essential cover for GP Out of Hours, Minor Injuries and Minor illnesses across Oxford County supporting the Primary Care Services. As a dedicated OOH coordinator, you will be a part of an ever-changing work environment.
This role is the equivalent of hours per week which will be worked across a rota period therefore the hours worked within a single week will vary. You will share the management of a team of Drivers and Receptionists and will contribute to the management and support of the wider OOH service.
Main duties of the job
You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary. You will have regular meetings with the Operational and Service Manager. You will be responsible for patient flow monitoring and will escalate at the earliest opportunity any potential delays in patient treatment.
You will have a wide range of situations to utilise your customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OoHs and MIUs. You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues.
About us
The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.
You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service.
You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.
Benefits of working for Oxford Health NHS Foundation Trust include:
- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
Job description
Job responsibilities
Please note this post requires working unsocial hours (evenings), weekends and bank holidays. Use of own car or alternative travel is also required as the role involves travel across Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.
The post holder will be part on on-call rota covering late shifts and weekends.
Shifts:
Weekdays 16:00 (with possibility to start at 18:00 if required)
Weekends and Bank Holiday Shifts: 08:00 – 16:00 and 15:30 – 23:30
Enhanced hourly rates will be paid according to NHS rates.
Also possibility to have extra shifts via NHSp
Please note:
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Job description
Job responsibilities
Please note this post requires working unsocial hours (evenings), weekends and bank holidays. Use of own car or alternative travel is also required as the role involves travel across Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.
The post holder will be part on on-call rota covering late shifts and weekends.
Shifts:
Weekdays 16:00 (with possibility to start at 18:00 if required)
Weekends and Bank Holiday Shifts: 08:00 – 16:00 and 15:30 – 23:30
Enhanced hourly rates will be paid according to NHS rates.
Also possibility to have extra shifts via NHSp
Please note:
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person Specification
Knowledge
Essential
- Patient Focussed
- Sensitivity to all aspects of confidentiality
- Financial Awareness
Desirable
- Knowledge of primary care/OOH services
- Budgetary Experience
Qualifications
Essential
- Educated to A Level standard/or equivalent
- Operational Management
- Computer literate to advance level and good keyboard skills
Desirable
- Supervisory management qualification/training
- ECDL or similar
- Customer care skills/training
- Project Management
Pesonal Qualities
Essential
- Organised
- Analystical, attention to detail
- Effective communicator (verval and written)
- Able to work to own initiative and within teams
- Able to work under pressure and respond effectively to urgent situations
Desirable
- Experience of Team Building
Experience
Essential
- Experience of line management of staff
Desirable
- Experience of working in primary care settings
Person Specification
Knowledge
Essential
- Patient Focussed
- Sensitivity to all aspects of confidentiality
- Financial Awareness
Desirable
- Knowledge of primary care/OOH services
- Budgetary Experience
Qualifications
Essential
- Educated to A Level standard/or equivalent
- Operational Management
- Computer literate to advance level and good keyboard skills
Desirable
- Supervisory management qualification/training
- ECDL or similar
- Customer care skills/training
- Project Management
Pesonal Qualities
Essential
- Organised
- Analystical, attention to detail
- Effective communicator (verval and written)
- Able to work to own initiative and within teams
- Able to work under pressure and respond effectively to urgent situations
Desirable
- Experience of Team Building
Experience
Essential
- Experience of line management of staff
Desirable
- Experience of working in primary care settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
