Job summary

Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Then read on!

Professionals working in patient scheduling at MREH are responsible for the careful planning and booking of patient activity for clinic appointments and surgery.

Scheduling team members will use knowledge of local and national waiting list regulations to effectively prioritise competing pressures which will include availability of the patient to attend, clinical staff, physical space as well as a patient’s clinical need. The skill of efficient scheduling is to synchronise and balance patient needs with hospital resources to book patient activity in advance as well as to react to very short notice changes. Organisation is a key attribute of professionals in patient scheduling as they facilitate the smooth running of clinics and theatre activity through the effective booking of patients.

Scheduling professionals are often the first point of contact from the hospital to the patient, thus exceptional customer service skills are essential to ensure that the patient journey is a positive experience.

Main duties of the job

We are looking for a Booking and Scheduling Coordinator; someone who’s not afraid of change. In fact, we want someone who truly embraces change and innovation and wants to join a diverse team in a busy but rewarding department where they can work both independently and as part of the multi-disciplinary team. We are looking for people with previous experience in a customer focused environment and ideally with a working knowledge of an NHS environment, along with its partner organisations. The candidate must be highly motivated and be able to remain calm under pressure as the work will be challenging but extremely varied too.

Responsible for ensuring that all prioritised referrals received from consultants are entered onto the correct outpatient waiting list.

From information provided by the patient, letters, files, clinic lists etc. verify and amend files on the Electronic Patient Record System (HIVE) as necessary with patient details such as name, address, date of birth and GP.

Schedule urgent referrals within the timescales identified by clinical staff.

Issue acknowledgement letters to all patients on the outpatient waiting list.

Validate the outpatient waiting lists on a regular basis to ensure that patients are offered appointments within the required waiting time in line with national waiting time regulations.

Receive patient calls to arrange appointments within the required waiting time.

About us

MFT is England’s largest NHS Trust with a turnover of & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Date posted

31 March 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year none

Contract

Permanent

Working pattern

Full-time

Reference number

349-EAD-5160261

Job locations

Manchester Royal Eye Hospital

Oxford Road

Manchester

M13 9WL

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Person Specification

Previous roles, Application from

Essential

  • Computer literate/ IT trained. GCSE level 4 or above or equivalent requirement
  • Previous experience within an healthcare Administrative or Clerical role.
  • Able to communicate clearly both orally and in writing.Ability to work to deadlines without needing direct supervision
  • Good organisation and prioritisation skills.
  • Experience in customer relations

Desirable

  • NVQ Level 2 in related subject healthcare administration. NVQ Level 2 in supervisory skills
  • Customer care training.
  • Evidence of liaising with more than one discipline
Person Specification

Previous roles, Application from

Essential

  • Computer literate/ IT trained. GCSE level 4 or above or equivalent requirement
  • Previous experience within an healthcare Administrative or Clerical role.
  • Able to communicate clearly both orally and in writing.Ability to work to deadlines without needing direct supervision
  • Good organisation and prioritisation skills.
  • Experience in customer relations

Desirable

  • NVQ Level 2 in related subject healthcare administration. NVQ Level 2 in supervisory skills
  • Customer care training.
  • Evidence of liaising with more than one discipline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .