Job summary

HaveringPCNs (South, Marshalls and North) and Havering Health GP Federation are workingtogether to ensure that there is an effective and coordinated approach todigital transformation across the borough. Although the PCNs will have theirnamed DTL this is a cross PCN approach ensuring that the staff can draw oneach other for their work programmes. Each PCN will have its own requirementbut there will be some approaches that are better implemented across the borough,and this is where the team approach will come into its own.

The Digital Lead roles areexciting roles that will lead transformation work across the PCN and use Digitalwhere appropriate to enable the change and maximise the use of the toolsavailable. The Digital and Transformation leads will work with clinical andoperational teams within a Primary Care Network (PCN) to improve patient access, support the integration oftechnological solutions to help practice teams manage workload, improve staffand patient satisfaction, and the efficiency and sustainability of the PCN and practiceservices.

Main duties of the job

Thecore objective of the PCN Digital Transformation Lead is to support the deliveryof ongoing transformation and improvement to administrative and clinicalservices. The post-holder is integral in supporting the PCN to adopt and/oroptimise new technology and other initiatives to improve access to care andenable practice staff to work more effectively to support the sustainability ofgeneral practice services. There is a requirement for the post-holder to workclosely with the leadership team and Integrated Commissioning Board (ICB)digital transformation team to create a vision to guide service improvements,identify opportunities to make tangible positive transformation, and providethe inspiration, expertise and leadership to deliver changes in a collaborativeway.

Thepost holder will lead on planning, use data, Quality Improvement (QI) processes,coordinate and directly support the delivery of transformation activity across the PCN through optimisingdigital tools, operational processes, pathways, new ways of working and embedtransformation and change. The post holder will also support PCN colleagues inidentifying costs and financial implications of utilising any digital tools

(See attached Job Description for further information and responsibilities)

About us

We are a GP Federation that brings together Havering’s GP practices to support General Practice in the provision of innovative, high-quality and responsible health care services for the residents and Primary Care professionals in Havering.

The Federation is led by a Board of 5 Clinical Directors, supported by the CEO and is a working collaboration of 41 General Practices with a combined patient population of over 263,000 patients.

Havering’s population has growing workforce needs across Primary Care; with 86 of the ARRS staff members recruited by the Federation, we continue to provide high quality recruitment and support services to our practices and PCNs, whilst promoting development, training, and progression for all of our staff members.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued, and empowered. We are committed to developing and nurturing our staff . When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Date posted

31 March 2023

Pay scheme

Other

Salary

£48,000 to £51,500 a year B7- 8a equiv, inclusive and dependent on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0167-23-0215

Job locations

170 Rush Green Road

Rush Green

Romford

Essex

RM7 0JU

Job description

Job responsibilities

Thecore objective of the PCN Digital Transformation Lead is to support the deliveryof ongoing transformation and improvement to administrative and clinicalservices. The post-holder is integral in supporting the PCN to adopt and/oroptimise new technology and other initiatives to improve access to care andenable practice staff to work more effectively to support the sustainability ofgeneral practice services. There is a requirement for the post-holder to workclosely with the leadership team and Integrated Commissioning Board (ICB)digital transformation team to create a vision to guide service improvements,identify opportunities to make tangible positive transformation, and providethe inspiration, expertise and leadership to deliver changes in a collaborativeway.

Thepost holder will lead on planning, use data, Quality Improvement (QI) processes,coordinate and directly support the delivery of transformation activity across the PCN through optimisingdigital tools, operational processes, pathways, new ways of working and embedtransformation and change. The post holder will also support PCN colleagues inidentifying costs and financial implications of utilising any digital tools

The post-holder will work on a range of digitaltransformation projects and is expected to be an experienced project managerand transformation lead with considerable project and change managementexperience, ideally within an NHS environment. The role requires experience inbusiness/service improvement, and a thorough understanding of the changingprimary care landscape from a strategic and policy perspective.

Theobjective of the PCN Digital Transformation Lead is to plan, lead and develop astrategic plan to build a robust digital infrastructure for the PCN and toimplement this, which:

Is underpinned by a quality improvement methodology.

Drives integrated working.

Drives efficiency and reduces duplication.

Reduces variation between practices.

Is underpinned with easy-to-understand data packs to supportdecision-making that includes, but is not limited to, demand, capacity,utilisation data, staff and patient experience.

Develops staff skills and capabilities.

Enhances patient access whilst protecting our workforce.

Takes into consideration the digital maturity of the PCN.

Takes into consideration the population’s health needs and healthinequalities within our community.

Toimprove digital accessibility for our patients.

In the short-medium term, thepost-holder will be expected to:

Workclosely with the PCN, leadership and management team to understand the overallPCN and digital strategies, which will underpin thedigital infrastructure required.

Conducta strengths, weaknesses, opportunities and threats (SWOT) analysis of thecurrent digital infrastructure of the PCN and work towards the development ofcritical digital infrastructure and the supporting IMT & Digital ServiceTeam.

Oversightof new and existing contracts, subscriptions, assets and IMT risk management toensure optimal services and infrastructure are in place for the PCN.

Createa framework which encompasses fundamental principles to align and focus the PCNdigital infrastructure, which may incorporate, but not be limited to:

-Valuefor money

-Easeof implementation

-Levelof interoperability

-Keyperformance indicators

-Overalloutcomes

-Strategic and policy alignment

Developand present a finalised digital transformation strategy and implementationplan.

On a medium-long term, and ongoingbasis, the post-holder will be expected to:

Detect and assess emerging technology / systems relevant to primary carewhilst recognising potential impact/pitfalls.

Improve adoption of new technology to enhance patient access andexperience, increasing PCNs productivity.

Be responsible for a range of digital transformation initiativesfor PCN, managing priorities andinter-dependencies.

Ensure that digital and operational transformation is embedded andaligned with system and national strategies, working closely with the Federationand ICB Digital Team.

Build relationships and facilitate collaboration between practiceswithin the wider Havering Digital network to support the delivery of care topatients delivery of enhanced access or other hub-type workingarrangements).

Review and identify opportunities for digital optimisation within thePCN.

Support the effective adoption of national and local initiatives,including integrated working at neighbourhood and system level to improveaccess to patient services.

Use data to:

Understand demand, capacity, and activity, helping to drive improvementsin patient experience of access.

Support Population Health Management (PHM) improvements in care qualityand PCN operational efficiency .

Understand the type and intensity of support needs of the PCN .

Drive the planning and prioritisation of changes that will improve thedelivery of care and improve patient and staff experience in the practiceswithin the PCN.

Develop and manage an overall transformation plan for the PCN, includingmanaging risk, considering the potential impacts on the organisation, anddetermining resource requirements.

Providefeedback to PCN leadership team on the progress of current initiatives,capacity for change, improvement, and issues so that plans can be adapted inresponse.

Professionalresponsibilities:

A good understanding of patient services within a primary careenvironment and delivering multi-channel activity.

Multitask and monitor active work volumes including existing and newdigital functions.

Contributing to and collating information to prepare for reports atlocal and wider levels.

Line management and leadership of the IMT & Digital Services team

Understand governance, data protection and regulatory compliance toensure safe and supportive working is available to all.

Develop and support the IMT &Digital Services team to maximise potential and identify succession planningopportunities.

Information and datamanagement:

Take a data-driven approach, reviewing evidence and informationavailable to support understanding of challenges, identify possible solutionsand track the impacts of changes that have been made.

Collate data from various sources and use information to developinsights into working practices, effectively tailoring content to meet theaudience’s needs.

Effectively present and communicate data to staff at all levels toincrease understanding of operational challenges.

Interpret data and highlight variation to support open discussion aboutwhere variation is and is not warranted.

Support staff to understand the limitations of data sets and where otherinformation may be available to supplement understanding of issues.

Support and encourage a focus on data in understanding the effectivenessof changes made.

Seek and secure analytical resources to support the PCN in developingand implementing appropriate data and information-sharing mechanisms.

Use data to track and assess the impact of change.

Leadershipand management responsibility

To develop and maintain an in-depth understanding of the PCN digitalinfrastructure and business intelligence tools.

To procure and manage digital tools for the PCN which is aligned to aframework of fundamental principles.

To proactively project manage all digital projects and evaluate theeffectiveness of the intervention.

To ensure all initiatives are supported by a clinical champion andmember of the practice leadership team.

To lead the development and implementation of digital transformationbids.

To ensure all staff receive training on the digital tools within thePCN.

To ensure all initiatives are fully scoped and underpinned by a qualityimprovement methodology.

To remain up to date with the national and local PCN guidance anddigital policy changes.

To manage staff in line with the policies and procedures for the staffwithin your service area

(See attached Job Description for further information and responsibilities)

Job description

Job responsibilities

Thecore objective of the PCN Digital Transformation Lead is to support the deliveryof ongoing transformation and improvement to administrative and clinicalservices. The post-holder is integral in supporting the PCN to adopt and/oroptimise new technology and other initiatives to improve access to care andenable practice staff to work more effectively to support the sustainability ofgeneral practice services. There is a requirement for the post-holder to workclosely with the leadership team and Integrated Commissioning Board (ICB)digital transformation team to create a vision to guide service improvements,identify opportunities to make tangible positive transformation, and providethe inspiration, expertise and leadership to deliver changes in a collaborativeway.

Thepost holder will lead on planning, use data, Quality Improvement (QI) processes,coordinate and directly support the delivery of transformation activity across the PCN through optimisingdigital tools, operational processes, pathways, new ways of working and embedtransformation and change. The post holder will also support PCN colleagues inidentifying costs and financial implications of utilising any digital tools

The post-holder will work on a range of digitaltransformation projects and is expected to be an experienced project managerand transformation lead with considerable project and change managementexperience, ideally within an NHS environment. The role requires experience inbusiness/service improvement, and a thorough understanding of the changingprimary care landscape from a strategic and policy perspective.

Theobjective of the PCN Digital Transformation Lead is to plan, lead and develop astrategic plan to build a robust digital infrastructure for the PCN and toimplement this, which:

Is underpinned by a quality improvement methodology.

Drives integrated working.

Drives efficiency and reduces duplication.

Reduces variation between practices.

Is underpinned with easy-to-understand data packs to supportdecision-making that includes, but is not limited to, demand, capacity,utilisation data, staff and patient experience.

Develops staff skills and capabilities.

Enhances patient access whilst protecting our workforce.

Takes into consideration the digital maturity of the PCN.

Takes into consideration the population’s health needs and healthinequalities within our community.

Toimprove digital accessibility for our patients.

In the short-medium term, thepost-holder will be expected to:

Workclosely with the PCN, leadership and management team to understand the overallPCN and digital strategies, which will underpin thedigital infrastructure required.

Conducta strengths, weaknesses, opportunities and threats (SWOT) analysis of thecurrent digital infrastructure of the PCN and work towards the development ofcritical digital infrastructure and the supporting IMT & Digital ServiceTeam.

Oversightof new and existing contracts, subscriptions, assets and IMT risk management toensure optimal services and infrastructure are in place for the PCN.

Createa framework which encompasses fundamental principles to align and focus the PCNdigital infrastructure, which may incorporate, but not be limited to:

-Valuefor money

-Easeof implementation

-Levelof interoperability

-Keyperformance indicators

-Overalloutcomes

-Strategic and policy alignment

Developand present a finalised digital transformation strategy and implementationplan.

On a medium-long term, and ongoingbasis, the post-holder will be expected to:

Detect and assess emerging technology / systems relevant to primary carewhilst recognising potential impact/pitfalls.

Improve adoption of new technology to enhance patient access andexperience, increasing PCNs productivity.

Be responsible for a range of digital transformation initiativesfor PCN, managing priorities andinter-dependencies.

Ensure that digital and operational transformation is embedded andaligned with system and national strategies, working closely with the Federationand ICB Digital Team.

Build relationships and facilitate collaboration between practiceswithin the wider Havering Digital network to support the delivery of care topatients delivery of enhanced access or other hub-type workingarrangements).

Review and identify opportunities for digital optimisation within thePCN.

Support the effective adoption of national and local initiatives,including integrated working at neighbourhood and system level to improveaccess to patient services.

Use data to:

Understand demand, capacity, and activity, helping to drive improvementsin patient experience of access.

Support Population Health Management (PHM) improvements in care qualityand PCN operational efficiency .

Understand the type and intensity of support needs of the PCN .

Drive the planning and prioritisation of changes that will improve thedelivery of care and improve patient and staff experience in the practiceswithin the PCN.

Develop and manage an overall transformation plan for the PCN, includingmanaging risk, considering the potential impacts on the organisation, anddetermining resource requirements.

Providefeedback to PCN leadership team on the progress of current initiatives,capacity for change, improvement, and issues so that plans can be adapted inresponse.

Professionalresponsibilities:

A good understanding of patient services within a primary careenvironment and delivering multi-channel activity.

Multitask and monitor active work volumes including existing and newdigital functions.

Contributing to and collating information to prepare for reports atlocal and wider levels.

Line management and leadership of the IMT & Digital Services team

Understand governance, data protection and regulatory compliance toensure safe and supportive working is available to all.

Develop and support the IMT &Digital Services team to maximise potential and identify succession planningopportunities.

Information and datamanagement:

Take a data-driven approach, reviewing evidence and informationavailable to support understanding of challenges, identify possible solutionsand track the impacts of changes that have been made.

Collate data from various sources and use information to developinsights into working practices, effectively tailoring content to meet theaudience’s needs.

Effectively present and communicate data to staff at all levels toincrease understanding of operational challenges.

Interpret data and highlight variation to support open discussion aboutwhere variation is and is not warranted.

Support staff to understand the limitations of data sets and where otherinformation may be available to supplement understanding of issues.

Support and encourage a focus on data in understanding the effectivenessof changes made.

Seek and secure analytical resources to support the PCN in developingand implementing appropriate data and information-sharing mechanisms.

Use data to track and assess the impact of change.

Leadershipand management responsibility

To develop and maintain an in-depth understanding of the PCN digitalinfrastructure and business intelligence tools.

To procure and manage digital tools for the PCN which is aligned to aframework of fundamental principles.

To proactively project manage all digital projects and evaluate theeffectiveness of the intervention.

To ensure all initiatives are supported by a clinical champion andmember of the practice leadership team.

To lead the development and implementation of digital transformationbids.

To ensure all staff receive training on the digital tools within thePCN.

To ensure all initiatives are fully scoped and underpinned by a qualityimprovement methodology.

To remain up to date with the national and local PCN guidance anddigital policy changes.

To manage staff in line with the policies and procedures for the staffwithin your service area

(See attached Job Description for further information and responsibilities)

Person Specification

Qualifications

Essential

  • Educated to Masters degree level or equivalent professional experience.
  • Educated to GCSE or equivalent, level C or equivalent in at least Maths and English.
  • Evidence of further professional qualification in a relevant area
  • Demonstrates commitment to professional and personal development.
  • Professional qualification or experience in IM&T to demonstrate subject matter expertise.
  • Project management qualification, such as PRINCE or equivalent experience.

Desirable

  • Leadership and management qualifications.
  • Quality improvement/change management training.

Experience

Essential

  • Good understanding of the digital agenda within the NHS and social care / care sector.
  • Awareness of change management principles and methodology
  • Can deliver technical information in a non-technical way to a range of stakeholders.
  • Excellent working knowledge of Microsoft Office and the ability to navigate online tools and apps.
  • Experience in digital / IM&T project management or transformation experience in a health or social care environment
  • Experience in project delivery through the entire project lifecycle from initiation to delivery.
  • Experience of promoting and expanding use of digital systems.
  • Experience of providing support to staff in development and use of digital or IT skills.
  • Experience of data collection and using tools to measure the impact of services.
  • Experience of using own initiative/working autonomously and to deadlines.
  • Experience of working as part of an integrated team; able to promote teamwork.

Desirable

  • Good understanding of current healthcare policy relating to primary care and integrated care.
  • Experience using clinical systems EMIS.
  • Experience of working within a General Practice or healthcare setting.
  • Familiarity with and technical knowledge of IT products such as primary clinical systems and digital tools.
  • Primary clinical system (EMIS,)
  • Maximising functionality of core IT systems
  • Use of Clinical Data Entry Templates / Protocols / Presets
  • Online consultation tools
  • SMS / communication tools
  • New Patient Online Registration
  • ICE Radiology/Pathology
  • Automation
  • MS Teams & OneDrive
  • Microsoft Office
  • Community Pharmacist Consultation Service (CPCS)
  • NHS App (NHS Login) & other apps
  • Website Optimisation (both public facing and potentially intranet)
  • Workforce / practice management tools (including cloud based)
  • Staff IT induction / onboarding process
  • Dashboard performance tools
  • Video consultation tools
  • Media Screens
  • Remote Access
  • Telephony systems

    • <li Notify (or similar) services to help with digital exclusion bulk letter sending)

  • Care Home information
  • Patient Knows Best
  • Urgent Care Plan, London Care Record & other local Patient Record systems
  • Social Media, Facebook, Instagram, YouTube, Twitter, Tiktok
  • NHSmail, e-RS and GP Connect

Skills, Qualities and Additional Criteria

Essential

  • Ability to build and maintain relationships and to promote collaborative practice with all colleagues whilst maintaining appropriate professional boundaries.
  • Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
  • Ability to make decisions autonomously.
  • Ability to manage multiple, large-scale projects at one time.
  • Excellent verbal and written communication skills.
  • Adaptability, flexibility and ability to cope with uncertainty and change.
  • Ability to identify risk and assess / manage risk when working with individuals.
  • A solutions focused approach to problem solving.
  • Excellent attention to detail.
  • Exceptional organisational and facilitation skills
  • Ability to work under pressure in a dynamic environment.
  • Ability to develop good, working relationships.
  • Personable and approachable.
  • Self-motivated and confident able to work with minimal direction.
  • Adaptable and innovative.
  • Enthusiastic and conscientious.
  • Trustworthy, honest and reliable.
  • Sufficient English language fluency as required under the Immigration Act 2016.
  • Must be able to concentrate at a VDU for long periods.
  • Ability to travel around the Havering area.
  • Flexibility of working hours/able to work at desired times.

Desirable

  • Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload.
  • Technical IT knowledge to support with appraising integrity of new solutions.

Change Management

Essential

  • One of the core objectives of this role could be to support practices and PCNs to embed and optimise the use of technology to transform and deliver ongoing improvement to services. The role will require experience in business and service improvement with expertise in transformational change and a thorough understanding of general practice systems and processes.

Personal Qualities

Essential

  • Passionate about digital and helping people use digital tools effectively to support patient care
  • Attention to detail combined with the ability to demonstrate good judgement, and analytical skills
  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and training
  • Well organised and used to working in a busy environment and able to work effectively under pressure
  • Adaptability, flexibility and ability to cope with uncertainty and change
  • Strong can do attitude with an innate ability to take initiative and work by yourself as well as in a team
  • Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
  • Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
Person Specification

Qualifications

Essential

  • Educated to Masters degree level or equivalent professional experience.
  • Educated to GCSE or equivalent, level C or equivalent in at least Maths and English.
  • Evidence of further professional qualification in a relevant area
  • Demonstrates commitment to professional and personal development.
  • Professional qualification or experience in IM&T to demonstrate subject matter expertise.
  • Project management qualification, such as PRINCE or equivalent experience.

Desirable

  • Leadership and management qualifications.
  • Quality improvement/change management training.

Experience

Essential

  • Good understanding of the digital agenda within the NHS and social care / care sector.
  • Awareness of change management principles and methodology
  • Can deliver technical information in a non-technical way to a range of stakeholders.
  • Excellent working knowledge of Microsoft Office and the ability to navigate online tools and apps.
  • Experience in digital / IM&T project management or transformation experience in a health or social care environment
  • Experience in project delivery through the entire project lifecycle from initiation to delivery.
  • Experience of promoting and expanding use of digital systems.
  • Experience of providing support to staff in development and use of digital or IT skills.
  • Experience of data collection and using tools to measure the impact of services.
  • Experience of using own initiative/working autonomously and to deadlines.
  • Experience of working as part of an integrated team; able to promote teamwork.

Desirable

  • Good understanding of current healthcare policy relating to primary care and integrated care.
  • Experience using clinical systems EMIS.
  • Experience of working within a General Practice or healthcare setting.
  • Familiarity with and technical knowledge of IT products such as primary clinical systems and digital tools.
  • Primary clinical system (EMIS,)
  • Maximising functionality of core IT systems
  • Use of Clinical Data Entry Templates / Protocols / Presets
  • Online consultation tools
  • SMS / communication tools
  • New Patient Online Registration
  • ICE Radiology/Pathology
  • Automation
  • MS Teams & OneDrive
  • Microsoft Office
  • Community Pharmacist Consultation Service (CPCS)
  • NHS App (NHS Login) & other apps
  • Website Optimisation (both public facing and potentially intranet)
  • Workforce / practice management tools (including cloud based)
  • Staff IT induction / onboarding process
  • Dashboard performance tools
  • Video consultation tools
  • Media Screens
  • Remote Access
  • Telephony systems

    • <li Notify (or similar) services to help with digital exclusion bulk letter sending)

  • Care Home information
  • Patient Knows Best
  • Urgent Care Plan, London Care Record & other local Patient Record systems
  • Social Media, Facebook, Instagram, YouTube, Twitter, Tiktok
  • NHSmail, e-RS and GP Connect

Skills, Qualities and Additional Criteria

Essential

  • Ability to build and maintain relationships and to promote collaborative practice with all colleagues whilst maintaining appropriate professional boundaries.
  • Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
  • Ability to make decisions autonomously.
  • Ability to manage multiple, large-scale projects at one time.
  • Excellent verbal and written communication skills.
  • Adaptability, flexibility and ability to cope with uncertainty and change.
  • Ability to identify risk and assess / manage risk when working with individuals.
  • A solutions focused approach to problem solving.
  • Excellent attention to detail.
  • Exceptional organisational and facilitation skills
  • Ability to work under pressure in a dynamic environment.
  • Ability to develop good, working relationships.
  • Personable and approachable.
  • Self-motivated and confident able to work with minimal direction.
  • Adaptable and innovative.
  • Enthusiastic and conscientious.
  • Trustworthy, honest and reliable.
  • Sufficient English language fluency as required under the Immigration Act 2016.
  • Must be able to concentrate at a VDU for long periods.
  • Ability to travel around the Havering area.
  • Flexibility of working hours/able to work at desired times.

Desirable

  • Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload.
  • Technical IT knowledge to support with appraising integrity of new solutions.

Change Management

Essential

  • One of the core objectives of this role could be to support practices and PCNs to embed and optimise the use of technology to transform and deliver ongoing improvement to services. The role will require experience in business and service improvement with expertise in transformational change and a thorough understanding of general practice systems and processes.

Personal Qualities

Essential

  • Passionate about digital and helping people use digital tools effectively to support patient care
  • Attention to detail combined with the ability to demonstrate good judgement, and analytical skills
  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and training
  • Well organised and used to working in a busy environment and able to work effectively under pressure
  • Adaptability, flexibility and ability to cope with uncertainty and change
  • Strong can do attitude with an innate ability to take initiative and work by yourself as well as in a team
  • Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
  • Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.