Job summary
The Patient Access Team are looking for a motivated team member/s to join our existing, extremely busy team.
You will have knowledge of the 18 week RTT pathways, be an excellent communicator, have experience of collating information and have excellent computer skills. The role will involve proactively monitoring and validating patients on a clinical pathway, ensuring that access targets are met and data held against the patient’s pathway is accurate and comprehensive.
Main duties of the job
This will involve managing groups of patients through the ‘non-admitted’ and ‘admitted’ element of their treatment pathway to enable treatment to be delivered within key access standards. You will possess the skills and key competencies to support the needs of the department. You will need to be organised, diligent and have patient care as your primary concern. You should have a good understanding of RTT pathwayrules as well as awareness and understanding of national targets.
We will offer the successful candidate/s the relevant training, however previous experience of working with Allscripts and RTT pathways is desirable. You will be required to have a professional and mature working attitude, and an ability to liaise with patients and staff.
You will be required to work under pressure to meet targets anddeadlines. You will also be required to offer support to the band 3 staff.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Person Specification
Qualifications
Essential
- Educated to Secondary Level with 5 GCSE’s at grades A*-C, with 2 of these being GSCE English and Mathematics.
- NVQ 3 (or equivalent experience).
- Willingness to undertake additional training.
- Computer Literate.
Desirable
- Highly developed knowledge of the e-RS system.
Experience/ Knowledge
Essential
- Good level of understanding of the Government’s access targets for 18 weeks RTT.
- Have experience of putting together a project/business case and contributed to its implementation.
- Organisation skills and ability to prioritise work under pressure
- Working to tight deadlines.
- Customer care skills and experience
- Experience of data collection, analysis, presentation and report writing.
Desirable
- Experience of Allscripts and Quattro.
- Previous experience of working in NHS setting.
Skills
Essential
- High Level of IT skills, with the ability to use all Microsoft Office applications, in particular Excel, Access and Word.
- Ability to manage and interpret data correctly to inform decision making.
- Ability to work on own initiative and as part of a team.
- Ability to prepare reports for a wide ranging audience.
- Excellent written and verbal communication skills.
Desirable
- Shown willingness to plan and adapt to change.
Person Specification
Qualifications
Essential
- Educated to Secondary Level with 5 GCSE’s at grades A*-C, with 2 of these being GSCE English and Mathematics.
- NVQ 3 (or equivalent experience).
- Willingness to undertake additional training.
- Computer Literate.
Desirable
- Highly developed knowledge of the e-RS system.
Experience/ Knowledge
Essential
- Good level of understanding of the Government’s access targets for 18 weeks RTT.
- Have experience of putting together a project/business case and contributed to its implementation.
- Organisation skills and ability to prioritise work under pressure
- Working to tight deadlines.
- Customer care skills and experience
- Experience of data collection, analysis, presentation and report writing.
Desirable
- Experience of Allscripts and Quattro.
- Previous experience of working in NHS setting.
Skills
Essential
- High Level of IT skills, with the ability to use all Microsoft Office applications, in particular Excel, Access and Word.
- Ability to manage and interpret data correctly to inform decision making.
- Ability to work on own initiative and as part of a team.
- Ability to prepare reports for a wide ranging audience.
- Excellent written and verbal communication skills.
Desirable
- Shown willingness to plan and adapt to change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
