Job summary
The Strategy & Partnerships directorate within Birmingham Community Healthcare NHS Foundation Trust are looking for a Service Improvement and Development Officer on a permanent basis.
This role will be pivotal in supporting the Service Improvement and Development Partners to the deliver a range of high priority service improvement and transformation projects and business development programmes across the organisation all linked to the delivery of the Trust’s Strategic Objectives.
Main duties of the job
The post holder will be expected to support quality, efficiency and cost improvement projects and service redesign working in partnership with a range of key stakeholders, both internally and externally, and will actively work with local communities and patients to ensure that our services are inclusive and reflect the diversity of the local population.
The role will provide a great development opportunity and ideal for a candidate wishing to gain experience and exposure into a highly regarded corporate function at an organisational level.
About us
Be Part of Our Team…
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
IMPORTANTo Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
o Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
o Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails.
Job description
Job responsibilities
Experience in process mapping, leading service improvement and development with expertise in programme and project management is essential. The successful candidate will to be self-motivated with the ability to motivate others with excellent communication and negotiation skills displaying professionalism and resilience both personally and in a team environment.
For further details on the main responsibilities, please see the attached Job Description and Person specification document.
Please see the attached supporting document.
Job description
Job responsibilities
Experience in process mapping, leading service improvement and development with expertise in programme and project management is essential. The successful candidate will to be self-motivated with the ability to motivate others with excellent communication and negotiation skills displaying professionalism and resilience both personally and in a team environment.
For further details on the main responsibilities, please see the attached Job Description and Person specification document.
Please see the attached supporting document.
Person Specification
Qualifications/Training
Essential
- Degree Level or equivalent level of experience
- Project/Programme Management qualification or equivalent level of experience
- Evidence of continuous personal development including project and programme management
Desirable
- Relevant training in quality and/or service improvement methodologies
Experience
Essential
- Experience in the design, development, implementation and management of change in a complex, political, multiple stakeholder environment
- Experience in the development of business cases
Skills and Knowledge
Essential
- Programme and project management expertise to develop, coordinate and deliver projects
- Ability to develop and/or improve existing internal processes and gain buy in from stakeholders at all levels
- Substantial evidence of the ability to involve teams in analysis of situations and solutions development
- Excellent written communication skills; able to write clearly and concisely, producing reports, bid responses and business cases
Personal Qualities
Essential
- Ability to work autonomously without direct supervision
- Willing to encourage and drive innovation, win support to new initiatives by reconciling conflicts and applying rational thinking
- Ability to set high standards for self and others to deliver service priorities
Other Job Requirements
Essential
Person Specification
Qualifications/Training
Essential
- Degree Level or equivalent level of experience
- Project/Programme Management qualification or equivalent level of experience
- Evidence of continuous personal development including project and programme management
Desirable
- Relevant training in quality and/or service improvement methodologies
Experience
Essential
- Experience in the design, development, implementation and management of change in a complex, political, multiple stakeholder environment
- Experience in the development of business cases
Skills and Knowledge
Essential
- Programme and project management expertise to develop, coordinate and deliver projects
- Ability to develop and/or improve existing internal processes and gain buy in from stakeholders at all levels
- Substantial evidence of the ability to involve teams in analysis of situations and solutions development
- Excellent written communication skills; able to write clearly and concisely, producing reports, bid responses and business cases
Personal Qualities
Essential
- Ability to work autonomously without direct supervision
- Willing to encourage and drive innovation, win support to new initiatives by reconciling conflicts and applying rational thinking
- Ability to set high standards for self and others to deliver service priorities
Other Job Requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
