Customer Liaison & System Support Officer

£16.35 per hour PAYE

Overall Purpose of Job:

To review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team.

To include, but not exclusive to,

  • All permit complaints & enquiries,
  • Enquiries regarding possible abuse of the permit system, for example over size vehicles,
  • enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods
  • To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.
  • Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.
  • Where required provide administrative and technical support to the Parking Systems Administrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service
  • A full job description can be provided upon request

    Please apply now if you are interested and have the previous complaints/ customer service experience.

    Thank you,

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.