Job summary
PART TIMEPERMANENT POSITION FOR WARD ADMINISTRATOR ON RIVERBANK, WORCESTER ROYALHOSPITAL – CQC rated as GOOD in May 2019.
Are you atalented and enthusiastic Ward Administrator looking for permanent part timehours and the opportunity to work as part of our friendly, dynamic andinnovative multi professional team?
An excellentopportunity has arisen for a band 3 Ward Administrator to join us on our 35bedded ward caring for babies, children and young people with a variety ofmedical and surgical needs.
The successfulcandidate will be a self-motivated individual who will provide administrativesupport to the ward and Ward Manager, performing administrative tasks, tasksrelating to the recruitment process, and other duties.
You will haveexcellent communication, administrative and IT skills, and experience ofworking with various IT systems and databases; you will also be able to developprocesses to strengthen the service and improve patient experience.
Previousadministrative experience is essential, ideally within a hospital/healthcareenvironment.
Forinformal enquires or to arrange an informal visit please contact Rebecca Maganon 01905 760588 alternatively email becky.magan@nhs.net
Main duties of the job
You will provide a high level ofadministrative support to the Ward Manager, Matron and ward team, and maintaineffective office processes and procedures within the inpatient wards, enablingthe delivery of a high quality service to patients and allowing nursing staffto focus on direct patient care.
You will have ability to plan andprioritise your own workload and that of the ward on a daily basis, workingmainly without supervision and using your own initiative.
You will offer effective support tothe ward team to assist with all aspects of administration duties, includingmaintaining training records, inducting new staff, arranging meetings and anyadditional reports which have been requested.
You will administer all office systemsto a high standard, both electronic and hard copy, across the service, ensuringthey run smoothly through having well planned and organised administrativesystems and processes in place.
You will have the necessary skills tocarry out efficient and accurate recording of data on all electronic systems,including the use of and production of reports and documents for team members.
You will assist with the recruitment,selection and induction process for new staff in conjunction with the Ward Manager.
Weare a hardworking and supportive team. We welcome new staff and ensure newmembers of our team receive appropriate training according to their skills andcompetences.
About us
Our purpose is simple – Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision – working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
Job description
Job responsibilities
- Assistwith planning and arranging meetings, ensuring all necessary arrangements aremade, such as room bookings, refreshments, etc.
- Attenddesignated meetings where the information may be complex and sensitive, takingand transcribing minutes. Distribute information prior to and after meetings ina timely way.
- Typeconfidential correspondence, reports and other documentation to a high standardwithin agreed timescales
- Record,prepare and process records for archiving in a timely manner
- Operateoffice equipment, including printers, PCs, scanners and telephones and assistin the preparation, collection, photocopying, printing and processing ofmaterials for management and service information meetings.
- Manage thedistribution of service user and staff communications and wider informationacross the service as required.
- Tomaintain staff personnel files.
- Toundertake non-clinical audits as appropriate, e.g. medical records audits.
- Measureown personal goals and ensure they align to the wider Trust goals and strategicobjectives, undertaking relevant personal and professional developmentactivities.
- Complywith all statutory, legislative and local policies applicable to this post.
- Supportand maintain health, safety and security across the service.
- Undertakeany ad-hoc duties as required by the service.
Job description
Job responsibilities
- Assistwith planning and arranging meetings, ensuring all necessary arrangements aremade, such as room bookings, refreshments, etc.
- Attenddesignated meetings where the information may be complex and sensitive, takingand transcribing minutes. Distribute information prior to and after meetings ina timely way.
- Typeconfidential correspondence, reports and other documentation to a high standardwithin agreed timescales
- Record,prepare and process records for archiving in a timely manner
- Operateoffice equipment, including printers, PCs, scanners and telephones and assistin the preparation, collection, photocopying, printing and processing ofmaterials for management and service information meetings.
- Manage thedistribution of service user and staff communications and wider informationacross the service as required.
- Tomaintain staff personnel files.
- Toundertake non-clinical audits as appropriate, e.g. medical records audits.
- Measureown personal goals and ensure they align to the wider Trust goals and strategicobjectives, undertaking relevant personal and professional developmentactivities.
- Complywith all statutory, legislative and local policies applicable to this post.
- Supportand maintain health, safety and security across the service.
- Undertakeany ad-hoc duties as required by the service.
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths.
- NVQ3 or equivalent qualification in relevant subject.
- Knowledge of administration and/or office procedures. Previous knowledge or experience of working in an office and/or customer care.
- Demonstrates proficient keyboard skills.
- Willing to undertake personal development.
Experience
Essential
- Previous experience of working within an administrative service/customer service environment.
- Ability to work on own initiative.
- Ability to work as part of a team.
Desirable
- Previous NHS experience in a similar role.
Knowledge & Skills
Essential
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
- Ability to use own initiative and apply a practical problem solving approach in everyday situations.
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others Demonstrates an awareness of diversity in the workplace.
- Demonstrates an enthusiastic and flexible approach.
Desirable
- Previous experience in the use of E Rostering.
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload.
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths.
- NVQ3 or equivalent qualification in relevant subject.
- Knowledge of administration and/or office procedures. Previous knowledge or experience of working in an office and/or customer care.
- Demonstrates proficient keyboard skills.
- Willing to undertake personal development.
Experience
Essential
- Previous experience of working within an administrative service/customer service environment.
- Ability to work on own initiative.
- Ability to work as part of a team.
Desirable
- Previous NHS experience in a similar role.
Knowledge & Skills
Essential
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
- Ability to use own initiative and apply a practical problem solving approach in everyday situations.
- Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others Demonstrates an awareness of diversity in the workplace.
- Demonstrates an enthusiastic and flexible approach.
Desirable
- Previous experience in the use of E Rostering.
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload.
