Job summary
To work as a Community Pharmacy Manager, toprovide an efficient and safe pharmaceutical service.
To provide advice and support to patients,relatives, and other healthcare professionals involved in the patients care.
To act under the direction of the SuperintendentPharmacist and Director of Pharmacy.
Delivery of all Essential, advanced andessential services within the Community Pharmacy.
To assist in the delivery of all Local servicesoffered by the pharmacy, which have been commissioned by the CCG, Public Healthdepartment and Local Health authority (or successor organisations)
To effectively manage the pharmacy team toachieve all KPIs.
To Deliver an outstanding service to patients
To maintain appropriate stock levels of allitems in the pharmacy.
To comply with all legal and NHS requirementsincluding record keeping
Work as part of the Community Pharmacy Division.
Main duties of the job
Clinical Practice
Perform all duties required within, or on behalfof the community pharmacy. This includes all Essential, Additional and Enhancedservices which are locally or nationally commissioned. This will include butnot limited to:
Developing and leading the pharmacy team
Achieving Key Performance Indicators as set bythe company
Overseeing the safe and effective operation ofthe pharmacy
Follow national and local guidance at all times,with particular regard to Medicines, ethics in Practice (MEP), currentaddition.
Work under direction of the pharmacy Standardoperating procedures (SOPs).
To undertake the sale or supply of medicines andgoods, including over the counter sales.
Comply with the requirements for the sale orsupply of all medicines as required by the Medicines Act.
Maintain stocks at an appropriate level of allmedication and appliances, within the pharmacy, to meet patient demands.
Communication
Provide advice and support to patients and theirrelatives and carers as appropriate.
Build good relationships with practices andother prescribers and healthcare professionals (e.g., GPs, communitypharmacists, district nurses etc.) to facilitate patient care.
About us
IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care (generalpractice), Pharmacy and Clinical Services which includes anticoagulationmonitoring, patient medication reviews and childhood immunisation programmes.
We alsoprovide management and clinical support to other GP practices and NHS bodies. We are awell-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced NursePractitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health CareAssistants (HCAs) and local administration teams supported by a centralisedback office function; providing finance, HR, administration and data analysissupport.
We operateNHS services across the North East, North West and Yorkshire.
Job description
Job responsibilities
Clinical Practice
Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to:
Developing and leading the pharmacy team
Achieving Key Performance Indicators as set by the company
Overseeing the safe and effective operation of the pharmacy
Follow national and local guidance at all times, with particular regard to Medicines, ethics in Practice (MEP), current addition.
Work under direction of the pharmacy Standard operating procedures (SOPs).
To undertake the sale or supply of medicines and goods, including over the counter sales.
Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act.
Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.
Communication
Provide advice and support to patients and their relatives and carers as appropriate.
Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care.
Communicate effectively with the patient, relatives, carers and all members of the healthcare team.
Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate.
Promote and enhance the reputation of IntraHealth Pharmacy.
Delivering a quality service
Code of Conduct For Professional Group all staff members are required to work in accordance with their professional groups code of conduct.
Be aware of, and comply with employment legislation and codes of good practice.
Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.
Report any significant events within the time frame set out in the company policy.
Follow current MEP and local guidance with regard to Community pharmacy issues and alerts.
Team Working
Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice.
Support and help develop colleagues and other members of the community pharmacy team
The post holder will be expected to work flexibly according to team / clinical needs
Management of risk
Health & Safety the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.
Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.
Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence
Managing information
Maintain appropriate records.
Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.
In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party.
Learning and Development
Ensure your continuing personal development is maintained and relevant to your role.
Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services.
Complete in-house training course, annual training review including peer review.
Equality and Diversity
You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company.
Job description
Job responsibilities
Clinical Practice
Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to:
Developing and leading the pharmacy team
Achieving Key Performance Indicators as set by the company
Overseeing the safe and effective operation of the pharmacy
Follow national and local guidance at all times, with particular regard to Medicines, ethics in Practice (MEP), current addition.
Work under direction of the pharmacy Standard operating procedures (SOPs).
To undertake the sale or supply of medicines and goods, including over the counter sales.
Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act.
Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.
Communication
Provide advice and support to patients and their relatives and carers as appropriate.
Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care.
Communicate effectively with the patient, relatives, carers and all members of the healthcare team.
Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate.
Promote and enhance the reputation of IntraHealth Pharmacy.
Delivering a quality service
Code of Conduct For Professional Group all staff members are required to work in accordance with their professional groups code of conduct.
Be aware of, and comply with employment legislation and codes of good practice.
Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.
Report any significant events within the time frame set out in the company policy.
Follow current MEP and local guidance with regard to Community pharmacy issues and alerts.
Team Working
Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice.
Support and help develop colleagues and other members of the community pharmacy team
The post holder will be expected to work flexibly according to team / clinical needs
Management of risk
Health & Safety the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.
Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.
Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence
Managing information
Maintain appropriate records.
Confidentiality During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.
In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party.
Learning and Development
Ensure your continuing personal development is maintained and relevant to your role.
Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services.
Complete in-house training course, annual training review including peer review.
Equality and Diversity
You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company.
Person Specification
Qualifications
Essential
- Registered Pharmacist
- Current GPhC registration.
- Evidence of continuous professional development.
- Work without direct supervision.
Experience
Essential
- No previous experience essential
Desirable
- Previous community Pharmacy Management experience
- Previous Health Care experience
- Previous customer facing experience
Skills and Abilities
Essential
- Ability to effectively lead and manage the pharmacy team.
- Ability to work both as a team member and independently
- Ability to plan own workload with priorities and objectives
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements
- Computer literacy skills
- Proven verbal and written communication skills in English
- Current driving licence and access to a car
Desirable
- Knowledge of PMR systems
- Basic IT literacy i.e. use of e-mail, the internet and word processing
Person Specification
Qualifications
Essential
- Registered Pharmacist
- Current GPhC registration.
- Evidence of continuous professional development.
- Work without direct supervision.
Experience
Essential
- No previous experience essential
Desirable
- Previous community Pharmacy Management experience
- Previous Health Care experience
- Previous customer facing experience
Skills and Abilities
Essential
- Ability to effectively lead and manage the pharmacy team.
- Ability to work both as a team member and independently
- Ability to plan own workload with priorities and objectives
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements
- Computer literacy skills
- Proven verbal and written communication skills in English
- Current driving licence and access to a car
Desirable
- Knowledge of PMR systems
- Basic IT literacy i.e. use of e-mail, the internet and word processing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).