An exciting opportunity for an experienced Service Desk Analyst to work for a large Public Sector organisation in Edinburgh. You will be responsible for being the single point of contact between IT Enablement and the business liaising with customers, colleagues and 3rd parties by phone, email, teams and face to face interactions and taking ownership to triage and manage incidents and request items throughout their lifecycle. Following an ITIL framework within Service Now for incident, request, problem, change and major incident management.
Essential skills:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
