Healthcare Support Worker – Generic Rehabilitation Assistant Job Vacancy in South Tyneside, England, UK

Job description

Job responsibilities

Communication

• Ability to communicate with patients’ carers and clients where motivation maybe low and engagement is difficult, necessitating the use of motivational and persuasive skills where there maybe barriers to understanding
• Receive routine information and communicate to various people
• Emotional implications of dealing with verbal abuse, the threat of potential or actual physical confrontation and dealing with distressing situations and information on a daily basis
• Caring for patients who have limited understanding of their needs or risks associated with their actions

Knowledge, Education and Training

• Undertake all statutory and mandatory training required for the role and actively engage in learning and development.
• Undertake training understand the basic principles of the Mental Health Act and how it applies in practice
• Undertake competencies to be you will be able to undertake and accurately record physical observations e.g. temperature, pulse, blood pressure, also general and special visual observations, undertake leg ulcer care to include compression bandaging to carry out simple dressings and the removal of wound closure materials under the supervision of your work-based mentor

Administration and Professional Responsibilities

• Participate in the administrative and professional responsibilities team
• Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
• Ensure the clinical computer system is kept up to date with accurate details record
• Restocking and checking equipment as required, safe use of equipment used by self and patients/carers
• Be responsible for promoting safe and best practice through own practice and in that of others.
• Actively engage in individual or group supervision or meetings.
• Recognise all people as individuals, respecting the right to dignity of everyone, and demonstrate this in your actions and work.
• Escalate concerns, both clinical and professional, as necessary to senior colleagues and understand when it is appropriate to raise them through Trust whistleblowing procedures or through our Freedom to Speak Up Guardians.

Quality and Service Improvement

• Identifies situations of clinical risk and takes appropriate action to ensure a safe environment for patients/clients/families and staff.
• Contributes to evidence-based practice in speciality areas.
• Demonstrates commitment to quality improvements, risk management and resource utilisation participating in monitoring and evaluation activities including audit and research activities
• Provides input into clinical standards/protocols and policies and undertakes clinical audits as required.
• Evaluates the effectiveness, efficiency and safety of clinical practice contributing to service improvement initiatives.
• Participates in the implementation of models of care appropriate to patient/client population needs.
• Contributes to and participates in Solent NHS policy development providing own expertise where relevant and feedback on proposed polices based on relevant experience and expertise where applicable.
• Participates in case review and debriefing activities as required.
• Participates in group/unit discussions that review current practice.
• Contributes to the development of programmes of care/care packages providing specialist advice where relevant.
• Promote patient and public involvement in activities designed to inform service improvement
• Actively participate in clinical audit and service improvement activity to improve patient care and patient outcomes (privacy, dignity, and duty of candour).
• Fully adheres to the Solent NHS trust Integrated Clinical and Safeguarding Supervision policy along with Safeguarding Children and adult policies, and information sharing protocols to ensure the health and well-being of children and adults at risk.

Health and Safety, Security and Equality

• Works in accordance with the relevant Health and Safety Trust policies, procedures, and guidelines.
• Contribute to development of service.
• Attends organisational mandatory training as required by the Trust and relevant to your role.
• Actively participates in and enables others to carry out risk assessments within the working environment.
• Ensures self and colleagues are trained and competent to use equipment safely.
• Ensures incident reporting is expedited promptly and appropriate action plans completed.
• Identifies potential health, safety and security issues and collaborates with others to promote and maintain an environment that supports infection prevention and control policies and procedures.
• Supports and promotes a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Solent NHS Trust’s Equal Opportunities Policy.
• Promotes a culture which respects and values diversity, and support patients, visitors, and staff in exercising their rights.
• Ensures care within areas of practice and adheres to the 5 principles of the Mental Capacity Act Code of Practice (2005).
• Recognises and reports behaviour which undermines equality and diversity in accordance with organisational policies and current legislation.

Limits of Authority

• May not dismiss or suspend staff under the disciplinary procedures.
• May not take annual leave without prior agreement of the manager.

General Requirements

• Ensure they and where appropriate their staff:
  • Always adhere to trust policies and procedures,
  • comply with trust standing orders, standing financial instructions, policies, procedures, and guidelines,
  • follow any policies and procedures in relation to infection, prevention, and control
  • are aware of their responsibilities in relation to safeguarding children, and vulnerable adults, and the specific responsibilities placed on individuals who care for such clients/patients
  • take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination,
  • comply with the trust policy on confidentiality, and the Data Protection Act 2018 as amended, relating to information held manually or on computerised systems,
• Always respect the confidentiality and privacy of clients and staff,
• maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, visitors, and themselves, reporting any accidents or fault in line with trust policy,
• fully participate in health and safety training,
• participate in personal training, development, appraisal, and attend all relevant training courses as required.
• comply with the professional body code of conduct
• This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions. The job description will be reviewed during the annual appraisal process.
• The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this new and developing service.
• Individuals who are required to hold a professional registration in order to practice must continue to be a member of their professional body throughout the lifespan of this job description. Such individuals will be required to notify the Trust immediately if their professional body limits or changes the terms of their registration.
• This job description will be reviewed yearly as part of the annual individual appraisal, to ensure that it reflects the responsibilities of the post. No changes will be made without full consultation with the post holder.

Person Specification

Qualifications

Essential

• Healthcare qualification Level 2, 3 or working towards gaining equivalent levelA* – C / 9 — 4 GCSE in Maths and English or equivalent

Experience

Essential

• Experience in either a hospital or community healthcare settingWorking within a multidisciplinary team

Additional Criteria

Essential

• Excellent communication skills (written and oral); requirement to receive routine information with patients/clients which may need some tact, reassurance, persuasion where there may be barriers to understanding. Good verbal and written skills e.g. pleasant manner when speaking to others; Clear and concise messages delivered; legible handwritingExcellent communication skills (written and oral); requirement to receive routine information with patients/clients which may need some tact, reassurance, persuasion where there may be barriers to understanding. Good verbal and written skills e.g. pleasant manner when speaking to others; Clear and concise messages delivered; legible handwritingAn ability to carry out routine observations and to advise a qualified practitioner where a change in care may be requiredAbility to recognise a deteriorating patient and to escalate concernsAn ability to recognise and act appropriately in an emergency requiring the intervention of a senior nurse, doctor, or emergency serviceAbility to manage own time; plan and prioritise work efficiently and effectivelyAbility to shown empathy and deal empathically and tactfully when communicating with patients, carers and clientsAbility to act on own initiative e.g. responding to an emergencyAble to work independently when on visits, demonstrating sound thought process for basic problem solvingConfident in dealing with difficult situations e.g. when faced with aggressive behaviourKnowledge of care and related procedures including clinical observations, judgement required involving facts and situations when assessing patients and knowledge when to escalate information to qualified staffRequirement for concentration where work pattern is predicable when undertaking assessment of patientsA required for light physical effort for short periods i.e. whilst moving patients and equipmentRequired to be able to deal with emotional/distressing circumstancesFrequent requirement to manage unpleasant conditions i.e. body fluidsGood organisational skillsBasic computer skills e.g. word, outlook, system 1An ability to prioritise workloadAble to work as part of a teamUnderstanding of the importance of promoting independent livingUnderstanding of health & safety responsibilitiesUnderstanding of Data Protection issues and the need for confidentiality to be maintainedKnowledge and understanding of confidentiality, and especially how that would apply in a Health settingUnderstanding of Safeguarding policy and procedureBe able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the postIs able to work legally in the UKIs able to work with children and vulnerable adultsMust be a car driver with a valid driving licence or have access to a transport with appropriate business insurance in order to travel throughout the trust, to meet the needs of the serviceFor posts which require a professional registration, postholders hold a valid up to date registration with their professional bodyFor posts where postholders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK

Desirable

• Experience in monitoring vital signs i.e., BP, pulse oximetry, temperature, respiration rate, blood glucose and pulsePrevious knowledge of client group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).