Job summary
You will need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
The post holder will be required to work within the Nottingham University Hospital’s Haematology Department at the City campus and take responsibility for: managing the day case waiting lists in accordance with the Trust waiting list targets, and handling associated telephone calls.
You will have an understanding of Waiting lists . You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of Bookwise would be advantageous.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will be based in a Day Case reception setting and have patient face to face contact on a daily basis.
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS and Bookwise.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person, telephone, email
Responsible for maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.
About us
This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Haematology department. You will join a busy and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
Job description
Job responsibilities
Responsible for adding/removing patients to the NUH waiting list and coordinating/booking theiradmission to hospital, using hospital IT systems e.g. Medway PAS/Bookwise.
Ensure patients are added to correct waiting lists using hospital standard operating procedures,Medway PAS
Working to agreed protocols to negotiate patient admissions for day case procedures.
Provide appropriate confirmation of TCI to patient, along with any relevant supporting information.
Ensure all relevant patient information is recorded on the Trusts IT systems and updatedaccordingly in line with Trust Access Policy and Procedures.
Ensure RTT patient data is accurate at all times
Produce admission lists for nurses.
Act as the first point of contact within the Trust for patients who have enquiries regardingadmission details and waiting list queries, either by email,, phone or face to face.
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets forwaiting times.
Provide non-clinical advice regarding hospital admission to patients seeking further advice fromthe Consultants or lead nurses as required.
Be responsible for adherence to the Trust Access Policy with regard to National and Trust Targetsfor waiting times
In conjunction with the appropriate managers, liaise with external healthcare providers to facilitatethe timely admission of patients.
Be responsible for identifying potential breaches against Trust waiting list targets, and takingtimely and appropriate action to avoid the breach.
Liaise with clinical staff to ensure the availability of any specialist equipment as required.
Work flexibly and provide cross cover for colleagues in the Directorate.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Coordinator where appropriate
Participate in appraisals and personal reviews and work to achieve agreed set objectives.
Participate in appropriate training and development activities.
Participate in team, professional and personal development activities.
Undertake any other duties, which may reasonably be required
Job description
Job responsibilities
Responsible for adding/removing patients to the NUH waiting list and coordinating/booking theiradmission to hospital, using hospital IT systems e.g. Medway PAS/Bookwise.
Ensure patients are added to correct waiting lists using hospital standard operating procedures,Medway PAS
Working to agreed protocols to negotiate patient admissions for day case procedures.
Provide appropriate confirmation of TCI to patient, along with any relevant supporting information.
Ensure all relevant patient information is recorded on the Trusts IT systems and updatedaccordingly in line with Trust Access Policy and Procedures.
Ensure RTT patient data is accurate at all times
Produce admission lists for nurses.
Act as the first point of contact within the Trust for patients who have enquiries regardingadmission details and waiting list queries, either by email,, phone or face to face.
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets forwaiting times.
Provide non-clinical advice regarding hospital admission to patients seeking further advice fromthe Consultants or lead nurses as required.
Be responsible for adherence to the Trust Access Policy with regard to National and Trust Targetsfor waiting times
In conjunction with the appropriate managers, liaise with external healthcare providers to facilitatethe timely admission of patients.
Be responsible for identifying potential breaches against Trust waiting list targets, and takingtimely and appropriate action to avoid the breach.
Liaise with clinical staff to ensure the availability of any specialist equipment as required.
Work flexibly and provide cross cover for colleagues in the Directorate.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Coordinator where appropriate
Participate in appraisals and personal reviews and work to achieve agreed set objectives.
Participate in appropriate training and development activities.
Participate in team, professional and personal development activities.
Undertake any other duties, which may reasonably be required
Person Specification
Training & Qualifications
Essential
- GCSE Level or equivalent standard in Maths/English
- oNVQ Level 2/3 Business Admin or equivalent
Desirable
- oExperience of hospital systems such as MEDWAY NOTIS, Medical Office and Bookwise.
Experience
Essential
- Understanding of the importance of confidentiality
- Recent Administration experience
- ability to multi task
- competent computer skills
Desirable
- Customer service experience
- recent NHS experience
- knowledge of Hospital systems
- oDemonstrate knowledge of waiting list processes
Communication and relationship
Essential
- oAbility to develop good working relationships with medical and other hospital staff at all levels
- oWilling and able to work as part of a team
- oAbility to prioritise workload and use own initiative
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone
Planning and organisation
Essential
- oWorks within prescribed deadlines
- oConsistently works to high standards
- Demonstrates an ability to organise own work schedule
Physical skills
Essential
- oFrequent use of VDU equipment
Other requirements specific to
Essential
- oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- oRemains calm and co-operative under pressure or in difficult and uncertain situations
Person Specification
Training & Qualifications
Essential
- GCSE Level or equivalent standard in Maths/English
- oNVQ Level 2/3 Business Admin or equivalent
Desirable
- oExperience of hospital systems such as MEDWAY NOTIS, Medical Office and Bookwise.
Experience
Essential
- Understanding of the importance of confidentiality
- Recent Administration experience
- ability to multi task
- competent computer skills
Desirable
- Customer service experience
- recent NHS experience
- knowledge of Hospital systems
- oDemonstrate knowledge of waiting list processes
Communication and relationship
Essential
- oAbility to develop good working relationships with medical and other hospital staff at all levels
- oWilling and able to work as part of a team
- oAbility to prioritise workload and use own initiative
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone
Planning and organisation
Essential
- oWorks within prescribed deadlines
- oConsistently works to high standards
- Demonstrates an ability to organise own work schedule
Physical skills
Essential
- oFrequent use of VDU equipment
Other requirements specific to
Essential
- oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- oRemains calm and co-operative under pressure or in difficult and uncertain situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
