Primary Care Delivery Manager Job Vacancy in South Tyneside, England, UK

Job responsibilities

The existing generic job description and person specification provide an overall context; however, this role specification is additional information regarding this specific role.

The post holder has overall responsibility for:

Key Activities and Responsibilities

Act as key contact for queries from practices and networks.

Support delivery on North West London and local borough priorities, including local Primary Care Strategies, Digital innovation and supporting the development of Primary Care Networks and the Integrated Care Partnerships

Lead on extended access for the borough supporting service re-design as required.

Undertake benchmarking across member practices and Networks, working closely with Primary Care Colleagues across the North West Integrated Care Board, to facilitate the sharing of best practice.

Working simultaneously across a range of programme areas and exercising some autonomy in proposing and progressing service change

Undertake reporting and analysis of complex information to provide forecasting and budgetary performance data to assist in management of any local contracts.

Ensure that all risks associated with projects are clearly identified, quantified, logged and managed to ensure successful delivery.

Support delivery of GPFV priorities including, digital first, access and workforce

Develop productive working relationships across the ICB, the H&F GP practices, NHS England team and public health colleagues

Deputise for the Programme Manager -Primary Care

Support the development of patient engagement plans for primary care as required

To support GP leads to focus on reducing variation in primary care, through the datasets available to primary care and foster a culture of continuous improvement.

Support the development of a standard approach to quality improvement for use with member practices to improve patients safety, patient experience and the effectiveness of commissioned services

Lead and promote excellent communication across the ICB, PCNs and its member practices to promote effective involvement and engagement.

To continuously review services commissioned and update them in line with the National and Local needs incorporating feedback received and outcomes of the audits carried out.

Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all NW London residents

Work collaboratively within the team, providing cover during absence of team members

Engage with line manager in regular appraisals and performance reviews against agreed objectives and to be responsible for actively identifying own development needs and committing to a personal development plan based on continuous learning.

Detailed programme area responsibilities will be assigned across the team, depending on priorities, capacity, knowledge and skill set and post holder preference

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder is expected to carry out any other duties as may reasonably be required by their line manager.

Key Relationships

ICB Primary Care Team and wider ICB including Clinical Directors and Clinical Leads

NW London ICBs teams and committees

GP Practices, Primary Care Networks and Federation Leads and key professionals groups including Practice Managers, Primary Care Nurses, Nurse Educators

Health Education England / Health Education England North West London

Local Authority

Members of the public and local Voluntary Sector and Community Groups

NHS England/ Healthier London Partnership

Professional Development

You should take ownership over and pursue a programme of continuous professional development, attending relevant training and courses.

Personal Characteristics

Able to produce consistent, high quality work with limited supervision and oversight

Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines, which will occasionally be unexpected, and support others in the delivery of similar requirements

Able to work proactively with a can do and customer focused attitude

Able to manage and motivate others

Responsive to feedback, and able to adapt working patterns as dictated by the developing programme of work

Ensures that confidentiality is maintained at all times

Able to remain composed in stressful situations and work under pressure

Organised in work and in time management, with excellent attention to detail;

A reliable team player

Flexibility and adaptability, as there will often be a requirement to work across the programmes and teams within the Directorate as and when required, as well as occasional requirement to attend evening meetings.

Experience

Essential

• Significant experience of successfully operating in a politically sensitive environment
• Evidence of continued professional development
• Demonstrated experience of co-ordinating projects in complex and challenging environments
• Experience of managing risks and reporting
• Experience of drafting briefing papers and correspondence at SMT level

Desirable

• Experience of monitoring budgets and business planning processes
• Understanding of the public sector
• Demonstrated experience in a Healthcare environment
• Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Communication Skills

Essential

• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
• Experience of creating and giving presentations to a varied group of internal and external stakeholders

Analytical

Essential

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
• Numerate and able to understand complex financial issues combined with deep analytical skills
• Experience of setting up and implementing internal processes and procedures
• Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement

Planning Skills

Essential

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Experience of setting up and implementing internal processes and procedures.

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• Post-graduate degree in Management Studies or equivalent

Equality and Diversity

Essential

• The promotion of equality of opportunity and good working relations (providing practical leadership)

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .