Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are lookingfor a driven Floor Manager  who will embrace our heritage as we look to elevate our future.

Job Description

The opportunity.

As a Floor Manager , you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.

The responsibility.

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
  • Pro-actively engage with clients to develop customer loyalty
  • Maintain high standards of visual presentation in stores
  • Support with day to day operational duties
  • Be a brand expert through positive promotion of product and company image at all times
  • Support the store management team
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

    • Qualifications

    The person.
    All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
    Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

    Candidate Profile.

  • Demonstrates a high level of personal energy
  • Confident, assertive and personable
  • Positive and enthusiastic with a can do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

    • Additional Information

    The Rewards:

  • 28 days holiday a year inclusive of bank holidays 
  • 20% Staff Discount across all Frasers group Stores 
  • 50% in store uniform discount
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission led bonuses across a wide range of products
  • Long Service awards
  • Discounted Gym membership