Job description

Job responsibilities

In this role you will be responsible for:

Supervision and Practice Leadership

  • Provide supervision for Case Workers and Senior Case workers and practice advice on complex cases.
  • Make professional decisions on cases and recommendations to team manager about risk.
  • Triage safeguarding referrals from emergency services and make decisions.

    • Support and advice

  • Respond to customer queries via webchat.
  • Triage phone or online referrals, in line with strengths-based practice.
  • Follow up enquiries to confirm queries have been resolved.
  • Be available to the customer at specified times, unless agreed otherwise.
  • Identify risk and escalate safeguarding concerns as necessary.
  • Prepare clear and concise reports for customer’s files that can be clearly understood by colleagues.
  • Record feedback (positive and negative), in line with the appropriate policy.

    • Relationship management

  • Maintain excellent working relationships with colleagues at all levels.
  • Build positive and professional relationships with stakeholders including service users, relatives and providers.

    • Assessments

  • Conduct carers assessments.
  • Conduct wellbeing assessments to identify client’s level of needs and support available.
  • Conduct mental capacity assessments (where appropriate for the client group).

  • Continuing Personal and Service Improvement

  • Pro-actively seek to maintain up-to-date knowledge and skills to the expected standard, including changes to policies and legislation.
  • Attend all training.
  • Take part in the quality assurance process, taking ownership for improving skills/ knowledge from the feedback.
  • Develop and maintain specialist knowledge in relation to needs and resources in order to support the client group.
  • Provide and receive feedback for development.
  • Maintain professional registration.

    • Person Specification

    Qualifications

    Essential

  • Qualified Social Worker and registered with Social Work England (SWE).

    • Experience

    Essential

  • A sound understanding of how to apply a strengths-based approach to practice.
  • Understanding of equality and diversity issues in social work practice and the principles of safety, dignity and empowerment.
  • Understanding of the philosophies, professional social work issues and legal frameworks that underpin specific client groups and social services statutory duty and its role in the wider community.
  • Understanding of data protection/confidentiality and need for accurate and timely recording.
  • Understanding of Best Value principles and need for resource constraints.
  • Able to effectively assess risks and needs.
  • Able to effectively analyse and interpret information.
  • Able to recognise problems and use a person-centred approach to identify solutions that meet an individuals needs, whilst remaining safe and effective.
  • Able to calculate costs of services and care plans and record financial information.
  • Excellent organisational skills and able to prioritise work and manage own time effectively to balance conflicting demands.
  • Excellent verbal communication skills.
  • Able to communicate clearly with different audiences including service users, relatives and providers, adapting style to meet the needs of the individual.
  • Excellent written communication skills.
  • Capable of constructing and delivering clear information for different audiences.
  • Good range of IT skills (e.g. Outlook, Word, recording technology).
  • Able and willing to develop the skills required for using new systems and technology.
  • Excellent negotiation skills for dealing with providers, other professionals, family and carers.
  • Excellent relationship management skills for collaborating with service users, providers, other professionals, family and carers.
  • Strong team working skills for sharing learning and providing support and advice to colleagues.
  • Works well independently and collaboratively and supports others to do the same.
  • Demonstrates honesty and integrity in order to build and maintain trust.
  • Views challenges as opportunities and adapts positively to changing situations and demands.
  • Role-models positive behaviours to the team and is committed to delivering the AH&C vision and values.

    • Person Specification

    Qualifications

    Essential

  • Qualified Social Worker and registered with Social Work England (SWE).

    • Experience

    Essential

  • A sound understanding of how to apply a strengths-based approach to practice.
  • Understanding of equality and diversity issues in social work practice and the principles of safety, dignity and empowerment.
  • Understanding of the philosophies, professional social work issues and legal frameworks that underpin specific client groups and social services statutory duty and its role in the wider community.
  • Understanding of data protection/confidentiality and need for accurate and timely recording.
  • Understanding of Best Value principles and need for resource constraints.
  • Able to effectively assess risks and needs.
  • Able to effectively analyse and interpret information.
  • Able to recognise problems and use a person-centred approach to identify solutions that meet an individuals needs, whilst remaining safe and effective.
  • Able to calculate costs of services and care plans and record financial information.
  • Excellent organisational skills and able to prioritise work and manage own time effectively to balance conflicting demands.
  • Excellent verbal communication skills.
  • Able to communicate clearly with different audiences including service users, relatives and providers, adapting style to meet the needs of the individual.
  • Excellent written communication skills.
  • Capable of constructing and delivering clear information for different audiences.
  • Good range of IT skills (e.g. Outlook, Word, recording technology).
  • Able and willing to develop the skills required for using new systems and technology.
  • Excellent negotiation skills for dealing with providers, other professionals, family and carers.
  • Excellent relationship management skills for collaborating with service users, providers, other professionals, family and carers.
  • Strong team working skills for sharing learning and providing support and advice to colleagues.
  • Works well independently and collaboratively and supports others to do the same.
  • Demonstrates honesty and integrity in order to build and maintain trust.
  • Views challenges as opportunities and adapts positively to changing situations and demands.
  • Role-models positive behaviours to the team and is committed to delivering the AH&C vision and values.