Job description

Job responsibilities

Recognised by ‘Best Companies’ as being one of the  Top 20 Health and Social Companies to Work for in 2022 , here at Horder Healthcare we pride ourselves on striving for the very best in everything we do, including caring for our employees’ careers.

We have an excellent and flexible opportunity for a  Receptionist  based at The Horder Centre, Crowborough.

Working with our fantastic front of house team, the successful candidate will be responsible for welcoming patients and staff to The Horder Centre, as well as efficiently managing and responding to all telephone queries.

About the role:

  • Meeting and greeting patients and staff in a warm and welcoming manner
  • Managing and screening incoming calls, including assisting with any queries where possible
  • Assisting with the administrative tasks relating to patient notes
  • Provide additional clerical support to the wider teams, as and when needed
  • Guiding patients to the relevant area of the hospital, in line with their appointment needs

    • About you:

  • Excellent communication and organisational skills
  • Strong IT skills, including Microsoft Office
  • A friendly and welcoming telephone manner
  • Great multi-tasking skills
  • Previous experience within a customer service environment is desirable

    • Location: The Horder Centre, Crowborough

    Working Hours: Bank flexibility required

    Salary: £10.45 per hour

    What we offer:

  • Accrued annual leave
  • Free onsite parking
  • Free meals, dependant on working schedule
  • Auto-enrolment to the Horder Healthcare private pension scheme
  • 24/7 Employee Assistance Programme
  • Outstanding training and development opportunities

    • Right to work in the UK

    In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.

    At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

    As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

    In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

    Person Specification

    People specification

    Essential

  • Excellent communication and organisational skills
  • Strong IT skills, including Microsoft Office
  • A friendly and welcoming telephone manner
  • Great multi-tasking skills

    • Desirable

  • Previous experience within a customer service environment is desirable

    • Person Specification

    People specification

    Essential

  • Excellent communication and organisational skills
  • Strong IT skills, including Microsoft Office
  • A friendly and welcoming telephone manner
  • Great multi-tasking skills

    • Desirable

  • Previous experience within a customer service environment is desirable