Job summary
Are you a team player , highly efficient and organised and interested in providing support with those with Severe and Enduring mental health conditions? We are looking for a part-time, enthusiastic administrator to be a part of a team providing a programme of psychological support to people with a diagnosis of Bipolar Disorder across Birmingham. We are looking for someone with administration qualifications, excellent communication skills who would enjoy organising the Mood on Track programme to ensure that it runs smoothly and supporting the clinical staff, senior administrator and service users with administrative tasks.
The Team Administrator role is vital for the smooth running of the team. This role is to provide administrative support part time (22.5 hrs) . Ideally this would be regular hours spread across the week and will incude working on Fridays but there is flexibility for this to be arranged between the successful post holder and their manager to suit service and personal requirements. A combination of face to face and home working is anticipated.
Main duties of the job
The post holder will work closely with the senior team administrator to ensure the efficient running of the Bipolar Service and Mood on Track Programme.
Excellent communication and listening skills, organisational and problem solving skills, IT skills, accuracy, flexibility, typing, the ability to work to tight deadlines and deal with conflicting demands and work as part of the team are all essential for this job.
Tasks include telephone enquiries from service users and professionals. Entering and tracking all new referrals into our electronic management system, diary management, arranging appointments and groups, email management, spreadsheet management as well as working alongside and providing admin support to the clinical team.
Experience of working in an administrative environment and dealing with confidential and sensitive issues is required. Experience of using clinical systems such as RIO andof working in a healthcare setting would be an advantage.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
Person Specification
Training & Qualifications
Essential
- GCSE English or equivalent
- RSA II or equivalent Typing/Word Processing
Desirable
- NVQ level II in Business Admin or equivalent
Knowledge and Experience
Essential
- Experience in dealing with a range of disciplines and agencies
- Experience of dealing with sensitive situations/service users
- Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
- Working knowledge of Data Protection Act and Information Governance
- Significant secretarial experience
- Able to use clinical systems/databases
Desirable
- Previous Experience of working in a Health or Public Sector environment
- knowledge of clinical systems
- experience of setting up databases
Skills and ability
Essential
- Good written andn verbal communication skills
Desirable
- Working knowledge of RIO
- minute taking
- Ability to transcribe from audio, using digital dictation systems.
Communication
Essential
- Communicates effectively both verbally and in writing and is able to vary style to meet needs
Relationship building
Essential
- Successfully build and maintain relationships with staff at all levels and colleagues and service userss ?Must be a team player as cover for colleagues is required
- Interested in working in mental health
- shows compassions/sensitivity
- highly organised
- flexible
Person Specification
Training & Qualifications
Essential
- GCSE English or equivalent
- RSA II or equivalent Typing/Word Processing
Desirable
- NVQ level II in Business Admin or equivalent
Knowledge and Experience
Essential
- Experience in dealing with a range of disciplines and agencies
- Experience of dealing with sensitive situations/service users
- Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
- Working knowledge of Data Protection Act and Information Governance
- Significant secretarial experience
- Able to use clinical systems/databases
Desirable
- Previous Experience of working in a Health or Public Sector environment
- knowledge of clinical systems
- experience of setting up databases
Skills and ability
Essential
- Good written andn verbal communication skills
Desirable
- Working knowledge of RIO
- minute taking
- Ability to transcribe from audio, using digital dictation systems.
Communication
Essential
- Communicates effectively both verbally and in writing and is able to vary style to meet needs
Relationship building
Essential
- Successfully build and maintain relationships with staff at all levels and colleagues and service userss ?Must be a team player as cover for colleagues is required
- Interested in working in mental health
- shows compassions/sensitivity
- highly organised
- flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
