Senior Engineer Services Support (Hybrid- Rugby)
50, plus Shift Allowance plus Benefits
(SC Clearance Required)
Overview:
The UK Software Enterprise Support team maintains and supports Hosted Services simplifying control room IT management and reducing risk with ongoing enhanced communication functionality to meet the needs of the UK’s emergency services.
Job Description
Please note this role will be hybrid with home and some office working at the Rugby office. Operating an on-call rota every 3 weeks, and will include an on-call allowance.
Key responsibilities:
Provide incident investigation to enable incident resolution, ensuring that incidents are handled according to agreed procedures.
Investigate causes of incidents and seeks resolution. Escalate unresolved incidents. Facilitates recovery.
Investigate escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution
Provisions/installs, configures, and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance, and security events.
Identify operational issues and contribute to their resolution. Carry out agreed operational procedures, including backup/restore.
Skills Required:
Minimum 5 years experience
VMWare
Microsoft Servers
ISS (web hosting)
Strong problem- solving skills
Incident/Mgt support experience
NSX (Desirable)
SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender, or sexual orientation.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
