Health Advisor/NHS 111 Call Handler – Norwich Job Vacancy in Hebburn, England, UK

Job summary

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

As a Health Advisor at IC24, youre the first point of contact for our patients. It can be tough, but youll join an experienced team of NHS 111 Health Advisors in our care coordination centre to help and support you.

As a vital voice, youll be dealing with very difficult situations. When our patients dial 111, youll be the voice at the end of the line. Itll be up to you to deliver sometimes life-changing advice; triaging a wide range of calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System.

Here, we provide full paid training and career development opportunities, a generous NHS pension and a competitive pay framework to progress through. This role is based permanently in our Care-Coordination Centre in Norwich. A blend of home and office working may be available after 6 months, subject to requirements. So, if youre patient focused, empathetic and up for a new challenge then we would love to hear from you!

Main duties of the job

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Norwich Care-Coordination Centre, Broadland Business Park, Norfolk

Hours Available We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation. We also have weekend only rotas available.

Please be aware since we are predominantly an out of hours service most of our shifts involve weekend and evening work and shift patterns can vary.

All colleagues will be required to work some hours on a Saturday and Sunday. You will also be required to work bank and Public holidays.

Additional hours may also be available in times of peak demand.

If you have any questions relating to hours available or the role, or you would like a tour of the call centre, please email shameemgolamy.ic24@nhs.net

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

About us

Training

Applicants must be available to start training on either the 13th of February or the 9th of March 2023.

The first three weeks of all courses are full time. Once you have completed the first three weeks of training, you will move into the Contact Centre for a period of 37.5 hours supported practice (spread across weeks four and five).

The 13th of February course is Monday-Friday 09:00-17:00.

The March induction evening is on the 9th of March 1800-2300 with the course running Saturday and Sunday 0900-1700 and Monday, Tuesday, Wednesday 1800-2330.

Whats in it for you?

• New hourly rates of £10.82 – £17.10 depending on experience and hours worked during the week. Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free membership to our reward and discount platform
• Learning and development opportunities

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team in the first instance on careers@ic24.nhs.uk.