Job summary
Support the administration service by providing a comprehensive, efficient and confidential
A administration support for the specialities in General & Specialist Surgery
The post holder will be a first point of contact for the Directorate and responsible for the meeting and greeting of patients and their relatives who attend clinic.
The post holder will be required to have excellent communication and interpersonal skills, along with a good eye for detail to ensure accuracy when inputting data onto the Patient Administration System.
Main duties of the job
To work as part of a clinical administration team to support a defined team of clinicians, nurses and other healthcare professionals.
Provide an efficient general administration day-to-day support to the department. Duties will include providing a front of house reception service, collection and delivery of notes, filing, faxing and other general administrative duties.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
This support should be provided during the hours of 7.30am and 6pm flexibility of the hours are essential and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Responsible for prioritising own workload and working independently within the service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Photocopying, scanning and posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Update the relevant databases and patient information systems when required;
Liaise with other hospital departments.
Job description
Job responsibilities
Responsible for prioritising own workload and working independently within the service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Photocopying, scanning and posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Update the relevant databases and patient information systems when required;
Liaise with other hospital departments.
Person Specification
Educations, Training and Qualifications
Essential
- Educated to a minimum of 3 GCSE’s at Grade C or above, training or experience.
Knowledge and Experience
Essential
- Very good written and verbal communication.
- Works well as part of a team.
Desirable
- Experience of working in the NHS.
Skills
Essential
- Attention to detail and accuracy.
- Organisational skills and the ability to work methodically and prioritise.
Key Competencies, Personal Qualities and Attributes
Essential
- Flexible Approach.
- Self motivated.
- Attention to detail.
- Ability to work to tight deadlines and prioritise own workload.
Person Specification
Educations, Training and Qualifications
Essential
- Educated to a minimum of 3 GCSE’s at Grade C or above, training or experience.
Knowledge and Experience
Essential
- Very good written and verbal communication.
- Works well as part of a team.
Desirable
- Experience of working in the NHS.
Skills
Essential
- Attention to detail and accuracy.
- Organisational skills and the ability to work methodically and prioritise.
Key Competencies, Personal Qualities and Attributes
Essential
- Flexible Approach.
- Self motivated.
- Attention to detail.
- Ability to work to tight deadlines and prioritise own workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
