Catering & Retail Manager – Thetford

What we’ll give:

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

    • More about the role:

    Could you bring your spark to ESS as our next Catering & Retail Manager? Here’s what you need to know before applying:

    Your key responsibilities will include:

  • Supervising our Retail and catering teams to ensure we continue to deliver impeccable food and customer service
  • Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans
  • Communicating regularly with your line manager to monitor KPIs and targets
  • Representing Compass Group UK&I and maintaining a positive brand image
  • Identifying opportunities for new food or service concepts to drive sales
  • Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations
  • Supporting and training our teams, leading from the front to make sure everyone can excel in their role
  • Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.

    • Who you are:

    Our Ideal Catering and Retail manager will have:

  • Knowledge of working in a management role within the soft FM service industry
  • Background in catering from a hands on approach
  • Proven experience in hospitality and events
  • You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
  • Good Communication skills – both written and verbal.
  • Good computer skills
  • Interpersonal, administrative, and organisational skills
  • A ‘Can do’ attitude
  • Eye for detail
  • Excellent leadership skills

    • About Us

    We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

    • Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

    Job Reference: com/0812/86994001/52535327/SU

    Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

    What you’ll be doing:

    Catering & Retail Manager

    32,500 (DOE)

    We currently have a fantastic opportunity for an experienced Catering & Retail Manager to oversee one of out our ESS prestigious contracts within the Thetford area

    ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including hotel, cleaning, waste management, security, event support and reception services.

    This is a position where you will be responsible for providing great service to our clients, managing events and enjoy getting the best out of a team of 8 direct reports, whilst drawing satisfaction from managing, training, and supporting your team to deliver profitable soft facilities within the Mess and ensuring all budget targets are achieved.