Operations manager Job Vacancy in South Tyneside, England, UK

Job description

Job responsibilities

JOB TITLE: Operations Manager

SALARY: £47,000-£54,500 pro rata (dependant onexperience)

HOURS: 22.5 hours per week

REPORTS TO: Dr Mark Blackburn

ACCOUNTABLE TO: 3VH Board of Directors

LOCATION: High Peak

JOB PURPOSE:

To manage clinical services to ensurethey provide a first-class patient experience and are fully compliant with theCare Quality Commission Fundamental Standards.

To be responsible for the operationaldelivery of services, leading on quality improvement and governance.

Promote the culture and values of 3VHHealthcare by demonstrating care, compassion and respect for patients, carers,and colleagues.

CORE DUTIES ANDRESPONSIBILITIES:

To manage clinical services to ensurethey provide a first-class patient experience and are fully compliant with theCare Quality Commission Fundamental Standards.

To be responsible for the operationaldelivery of services, leading on quality improvement and governance.

Promote the culture and values of 3VH Healthcareby demonstrating care, compassion and respect for patients, carers, andcolleagues.

Service Delivery:

Manage theoperational delivery and lead on service improvement to ensure that servicesare person-centred, provide high standards of patient experience, andcontinuously improve.

Ensurepro-active management of patient pathways to ensure all national targets aremet.

Be responsible forthe continuing development, implementation, and review of standard operating proceduresfor all services.

To ensure that allservices are staffed by appropriate levels of suitable staff, and to provideongoing support and development via team meetings, staff appraisal andtraining.

To oversee patientexperience to ensure that services meet patient needs. Providing reports to theboard of directors on an agreed basis.

Be the organisationallead for incidents, complaints concerns/comments, including writing ofresponses, investigations, and recommendations to the board of directors

To work withclinicians and other stakeholders to identify potential service improvements,where necessary producing business cases for consideration by board ofdirectors.

Oversee all matters relatingto estates ensuring premises are compliant with regulatory requirements.

Management &Leadership:

To support aculture of strong visible leadership and an environment in which staff arevalued and respected.

To contribute toeffective internal and external communications to secure the engagement ofstaff, patients, and partner organisations where appropriate.

Be responsible forthe continuing development, implementation, and review of organisationalpolicies in line with legislation and guidance.

To engage staff in the implementationof new process, policies and procedures

To create an open and transparentenvironment where individuals feel able to report incidents. Ensuring that any learningis embedded into practice/service delivery.

Lead on therecruitment and on-going management of staff, encompassing all elements of HumanResource management. E.g. sicknessabsence, performance, training, and development.

To line managenon-medical staff within clinical services, and to support the board ofdirectors in the management of registered healthcare professionals.

To work proactivelyto ensure collaborative and effective relationships both internally and externallye.g., ICB, Primary Care, other healthcare providers.

Activelyparticipate in all team meetings (board, service, team, contracts, quality) andencourage engagement from all participants.

Governance and Quality:

Be responsible fordeveloping and maintaining systems to ensure the safety and quality of all services.Providing regular reports to the Board on compliance against Care QualityCommission Fundamental Standards and NHS Standard Contract requirements.

Manage risks tosafety and quality, through actively identifying service risks and takingaction to mitigate these. This will include overseeing the CICs incidentreporting system, management of alerts and appropriate risk registers.

To maintaineffective and robust systems to record and monitor governance and riskinformation.

Be responsible formanaging Health and Safety, Infection Prevention and Control, involving therelevant Directors and sourcing specialist advice as appropriate, to ensurecompliance with relevant legislation and guidance.

Review anddevelop guidelines and protocols to manage risk pertaining to clinical qualityand safety improvement.

To develop and managesub-contracts with providers / self-employed health professionals to ensurethese are delivered to the required standards

Oversee theproduction of quality reports for commissioners and board directors review.

Ensure thatstaff receive appropriate training and on-going development to enable them tofulfil their roles competently and safely

Ensuredelivery of audit schedules, analysis of outcomes, production of recommendationsand reports for board directors.

FinancialManagement:

Oversee financial workstreams and projects allocated to the business manager, providing support andadvice if necessary.

Ensure standard operatingprocedures and robust working practices are adopted in relation to financialtransactions and workflows.

Review the productionof any financial reports prior to submission to the board of directors.

Other duties

1. Undertaketraining relevant to the successful fulfilment of the role and in accordance withorganisational and personal development needs.

2. Alwaysmaintain a professional demeanour and comply with the requirements of theEmployee Handbook.

The post holderwill be required to undertake any other duties according to the needs of theservice. The job description is notintended to be an exhaustive list of activities but rather an outline of themain areas of responsibility. Anyreasonable changes will be discussed and agreed with the post holder before anyvariations to the job description are made.

STANDARDPARAGRAPHS FOR ALL JOB DESCRIPTIONS

Tomaintain a broad understanding of the work of 3VH and actively contribute yourideas for the improvement of service provision

Toensure own actions contribute to the maintenance of a quality service provision

Tobe responsible for the self-development of skills and competencies throughparticipation in training and development activities and to maintain up to datetechnical and professional knowledge relevant to the post

Toparticipate in the performance appraisal system and to undertake any identifiedtraining and development related to the post

Todevelop and maintain effective working relationships with colleagues.

Toadhere to all organisational policies and procedures.

Confidentiality

Allstaff working for 3VH have both a common law duty and a statutory duty ofconfidentiality to protect patient (and indeed any personally identifiable)information and only use it for the purposes for which it was intended. Thedisclosure and use of confidential patient information needs to be both lawfuland ethical.

InformationGovernance

Allstaff must keep up to date with the requirements of information governance andmust follow policies and procedures to ensure that information is dealt withlegally, securely, efficiently, and effectively. Staff must appropriatelymanage the records they create or hold during their employment with thepractice, making the records available for sharing in line with theconfidentiality policies, procedures, and guidelines (e.g., Freedom ofInformation Act 2000, Caldicott guidelines).

Health& Safety

Allstaff have a duty to ensure the health & safety of themselves and otherswhilst at work. Safe working practices and health and safety precautions are alegal requirement. All accidents must be reported to your manager. You mustparticipate in accident prevention by reporting hazards and following relevantpolicies and procedures and by participating in training.

RiskManagement

Youare required to contribute to the control of risk and use the incidentreporting system to notify incidents or near misses that may compromise thequality of services.

InfectionControl

Allstaff have a duty to comply with all policies and guidelines in relation toInfection Prevention and Control. You have a duty to ensure that you minimisethe risk of infection and infectious diseases. The responsibility includesminimising the risk by highlighting any concerns you may have to theappropriate person as identified in the policies and guidelines and challenginginappropriate infection control and hygiene practice.

Equality& Diversity Rights

3VHwill ensure that job applicants and prospective and current employees aretreated solely based on their merits, abilities and potential without anyunjustified discrimination on grounds of age, gender, gender reassignment,sexual orientation, disability, marriage or civil partnership, pregnancy ormaternity, race, colour, nationality, ethnic origin, religion or belief, tradeunion activity & social and economic status.

Weexpect all staff to be aware of and work within the organisations policies andto treat all contacts, staff or clients, with dignity and respect.

SafeguardingChildren and Adults

Allstaff must participate in safeguarding training appropriate to their role. Theymust familiarise themselves with local safeguarding procedures and take actionin line with these procedures in order to assist in the protection of childrenand adults from abuse.

3VH OPERATESA NO SMOKING POLICY

Person Specification

Qualifications

Essential

• Education to degree level or equivalent vocational qualification in a health or management related subject – in the absence of this, we would consider someone who has relevant sector experience working at a senior level.

Desirable

• Clinical qualification to degree level or equivalent.
• Registered healthcare professional (e.g. with NMC or HCPC)

Experience

Essential

• Have experience in operations management or management of services.
• Good understanding of NHS management.
• Have a thorough understanding of Information Governance and confidentiality.
• Experience working with teams to control risk management to improve safety and quality.
• Experience recruiting and ongoing management of staff.
• Confidence in development, implementation and review of policies and procedures.

Desirable

• Experience working on contracting of services in either primary or secondary care – this could be either on the provider or commissioning side, e.g. having worked within CCG’s/ICB’s.
• Experience managing compliance with Quality Commission Fundamental Standards and NHS Standard Contract requirement.
• Experience overseeing financial work streams and producing financial reports.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.