Job summary

As a Social Worker or Senior Social Worker, youll join our friendly and supportive team of social/health care professionals based at Frimley Park Hospital on the Hampshire/Surrey border.

As an experienced Social Worker, youll enjoy the benefits of engaging with people in a face-to-face environment. Working alongside other professionals in a supportive space, youll have lots of opportunities to collaborate and share learning with peers, whilst building positive relationships with older adults through your reviews in the community.

Main duties of the job

With a sound understanding of how to apply a strengths-based approach to practice, youll be person-centred and able to identify solutions that meet an individuals needs, whilst remaining safe and effective. Youll also provide support, advice and direction to Senior Case Workers on complex cases. With strong communication and interpersonal skills, youll develop excellent relationships with colleagues, other professionals and the people who use our services.

You may be required to visit other locations within Hampshire [and the Isle of Wight or other local authority], and therefore need to have the ability to travel, as necessary.

About us

Hampshires vision forAdults Health and Careis for its residents to live long, healthy and happy lives with the maximum possible independence. Our priority is to protect the most vulnerable, whilst making a positive difference to the lives of older people. Working closely with our service users, their families and our partner agencies, we work proactively to encourage independent and safe living within the community and put the people of Hampshire at the heart of our decision-making.

We understand the demands and emotional challenges of the job and provide our teams with a safe and supportive working environment, offering regular supervision, mentoring and Continuous Professional Development opportunities, alongside a competitivebenefits package.

Date posted

06 December 2022

Pay scheme

Other

Salary

£36,167 to £40,464 a year plus £3,000 per annum Market Supplement for Senior Social Workers

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0017-22-9405

Job locations

Elizabeth II Court

The Castle

Winchester

Hampshire

SO23 8UB

Frimley Park Hospital

Portsmouth Road

Frimley

Camberley

Surrey

GU16 7UJ

Job description

Job responsibilities

Provide Supervision and Practice Leadership, in line with Professional Accountability

  • Provide supervision for Case workers and Senior Case workers.
  • Give practice advice to both Case workers and Senior Case workers on complex cases.
  • Make professional decisions on cases and make recommendations to team managers about risk.
  • Triage safeguarding referrals from emergency services and make decisions.

Respond to Phone and Online Queries

  • Answer phones and deal with customer queries in line with strengths based practice.
  • Triage telephone and online referrals.
  • Identify risk and escalate safeguarding concerns as necessary.
  • Write concise reports on customer’s files to effectively communicate to front line staff such as Social Workers.
  • Deal with online forms.
  • Answer webchat questions.
  • Arrange appointments for clients to have online assessments with social workers.
  • Conduct carers assessments.
  • Carry out wellbeing assessments to identify client’s level of needs and support available.
  • Follow up calls to confirm clients queries have been resolved.
  • Record Compliments and complaints as per HCC policies.
  • Be available to the customer at the correct shift times, unless agreed otherwise.

Maintain up to Date Knowledge and Skill Levels

  • Attend all training to ensure knowledge is kept up to date and take responsibility to pro-actively keep self-informed of relevant policies and legislation.
  • Take part in The Quality Assurance process and take ownership for improving skills/knowledge from the feedback.
  • Develop and maintain specialist knowledge in relation to needs and resources in order to support Adult Social Work, Mental Health, Learning Disability, Sensory Service and Occupational Therapy.
  • Provide and receive feedback for development.
  • Maintain excellent working relationships with all colleagues at all levels.
  • Maintain professional registration.

Job description

Job responsibilities

Provide Supervision and Practice Leadership, in line with Professional Accountability

  • Provide supervision for Case workers and Senior Case workers.
  • Give practice advice to both Case workers and Senior Case workers on complex cases.
  • Make professional decisions on cases and make recommendations to team managers about risk.
  • Triage safeguarding referrals from emergency services and make decisions.

Respond to Phone and Online Queries

  • Answer phones and deal with customer queries in line with strengths based practice.
  • Triage telephone and online referrals.
  • Identify risk and escalate safeguarding concerns as necessary.
  • Write concise reports on customer’s files to effectively communicate to front line staff such as Social Workers.
  • Deal with online forms.
  • Answer webchat questions.
  • Arrange appointments for clients to have online assessments with social workers.
  • Conduct carers assessments.
  • Carry out wellbeing assessments to identify client’s level of needs and support available.
  • Follow up calls to confirm clients queries have been resolved.
  • Record Compliments and complaints as per HCC policies.
  • Be available to the customer at the correct shift times, unless agreed otherwise.

Maintain up to Date Knowledge and Skill Levels

  • Attend all training to ensure knowledge is kept up to date and take responsibility to pro-actively keep self-informed of relevant policies and legislation.
  • Take part in The Quality Assurance process and take ownership for improving skills/knowledge from the feedback.
  • Develop and maintain specialist knowledge in relation to needs and resources in order to support Adult Social Work, Mental Health, Learning Disability, Sensory Service and Occupational Therapy.
  • Provide and receive feedback for development.
  • Maintain excellent working relationships with all colleagues at all levels.
  • Maintain professional registration.

Person Specification

Qualifications

Essential

  • Social work qualification.
  • Social work registration with Social Work England.

Experience

Essential

  • Good communication skills and the ability to negotiate with service users, relatives and providers.
  • Able to assess risks, needs, analyse information and recognise problems.
  • Understand equality and diversity issues in social work practice and the principles of safety, dignity and empowerment.
  • Understand philosophies, professional social work issues and legal frameworks underpinning specific client groups and social services statutory duty and role in the wider community.
  • Understand data protection/confidentiality and need for accurate and timely recording.
  • Computer literate.
  • Understand Best Value principles and need for resource constraints.
  • Organised and able to manage time and conflicting demands.
  • Commitment to learn and develop in professional and job role, undertake post qualifying training and continuous professional and personal development.
Person Specification

Qualifications

Essential

  • Social work qualification.
  • Social work registration with Social Work England.

Experience

Essential

  • Good communication skills and the ability to negotiate with service users, relatives and providers.
  • Able to assess risks, needs, analyse information and recognise problems.
  • Understand equality and diversity issues in social work practice and the principles of safety, dignity and empowerment.
  • Understand philosophies, professional social work issues and legal frameworks underpinning specific client groups and social services statutory duty and role in the wider community.
  • Understand data protection/confidentiality and need for accurate and timely recording.
  • Computer literate.
  • Understand Best Value principles and need for resource constraints.
  • Organised and able to manage time and conflicting demands.
  • Commitment to learn and develop in professional and job role, undertake post qualifying training and continuous professional and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).