Do you have excellent communication skills and enthusiasm to provide a warm welcome to our visitors?
About us
The Science Museum‘s collection forms an enduring record of scientific, technological, and medical advancement from across the globe. As part of the Science Museum Group, the Science Museum in London is known for delivering world-class visitor experiences.
Joining our Visitor Fundraising team, you will be responsible for delivering the highest standards of customer service by providing a warm welcome to our diverse audiences, asking for voluntary donations, and managing admission at the entrance of the museum.
About the role
We are recruiting for two Visitor Fundraiser roles:
a) Full-time, 35 per week
b) Part-time, 14 per week (Weekends)
You’ll find more details on the work patterns in the Vacancy Information Pack.
Being Front of House, you will be one of the first faces our visitors see when they enter the museum. You will have the confidence to engage with our visitors in a professional and friendly manner and ask for donations as part of a warm visitor welcome.
Working with our wider Visitor Experience team, you will help to manage visitor flow at the entrance of the museum and be responsible for processing museum admission tickets. You will be actively promoting the museum offer, up selling our commercial and retail activities, and encouraging Gift Aid and email opt-ins to ensure we meet our targets.
About you
You will be a true advocate for the Museum and the Group – with the ability to absorb information and communicate this in a positive and engaging way. Using your excellent communication skills, you will actively approach and encourage donations from our diverse audiences.
Whether you have been a fundraiser in the past, worked sales or retail, or if you this would be a new venture for you, you will be key to inspiring others in future of the Museum and confidently engaging the public to support us.
View the Vacancy Information Pack on the vacancy listing on our website for more details about the role and the application process, or click ‘Apply’ to submit an application.
What we offer
Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we offer up to 25 days annual leave (full time equivalent) in addition to bank holidays; a support with personal and professional development; employee assistance programme; enhanced contributory pension; and enhanced support for things that happen in life such as parental and adoption leave, sickness and career breaks.
‘Open for All’ is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
