Customer Care Coordinator, Newcastle

6 months Fixed- Term Contract

Responsibilities

  • Responsible for managing all customer-related issues throughout the build and following handover until the end of the building/ home warranty period
  • Recording reported defects accurately onto the defect management system
  • Reporting defects to sub-contractors and ordering materials
  • Working collaboratively with colleagues and liaising with subcontractors/ clients to ensure the effective resolution of defects and customer queries
  • Effectively handling customer complaints
  • Support with the preparation of community involvement events
  • Provide day to day administrative support as required
  • Supporting all site teams with the compliance of the Considerate Constructors Scheme

    • Requirements & Experience

  • Experience of delivering excellent customer service in a similar environment
  • A thorough knowledge and level of computer literacy
  • A strong attention to detail and the ability to see tasks through to completion
  • Professional, assertive and confident communication skills; both in writing and over the phone
  • Ability to be flexible whilst handling a wide variety of tasks

    • Benefits

  • Negotiable Salary
  • Holiday benefits

    • Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.