• Work in a hybrid role for a leading and expanding housing association.
  • This is an exciting opportunity to develop as a Neighbourhood Response Officer.

    • About Our Client

    A leading housing association are in need of a Neighbourhood Response Officer for their London office in a mostly hybrid setting.

    Job Description

    The key responsibilities of the Neighbourhood Response Officer include:

  • To ensure properties are safe and compliance is maintained with the terms of the tenancy, lease or management agreement
  • To deliver high standards in housing management
  • To provide a flexible face to face service with a commitment to solving problems quickly and efficiently.
  • Identify and provide support for vulnerable customers
  • Reporting and acting on safeguarding concerns resulting in better coordinated services to ensure the wellbeing of our customers is a priority. Achieve ‘right first time’ outcomes and reduce complaints and failure management
  • Work with subject matter experts in a range of areas such as fraud, Antisocial behaviour, legal, Tenant and Family Support, resident involvement, market rent and homeownership services, collections, service charges, customer services, estate services, environmental services, welfare rights, employment and training advice to offer a first-class service
  • Carry out welcome visits to new tenants within 6 weeks

    • The Successful Applicant

    The successful candidate for the Neighbourhood Response Officer role will:

  • Ability to work independently, exercising good initiative and judgement
  • Proven time management and prioritisation skills.
  • Proven experience and ability to deliver excellent customer care and valuing diversity.
  • Proven attention to detail and ability to work on a variety of tasks simultaneously.
  • Ability to work under pressure and meet deadlines and target
  • Demonstrate a commitment to building and sustaining relationships to improve communities and engage with residents.
  • Track record of delivering excellent customer service in a service industry.
  • Prudent management of resources financial, technological and human.
  • Managing projects to deliver a better customer experience.

    • What’s on Offer

    An exciting opportunity to join the team as a Neighbourhood Response Officer for a leading housing association and work in a mostly remote role. Initially a 3 month temporary role that could be extended or go permanent after.