JOB TITLE: Business Specialist – Telephony

LOCATION: Crawley

HOURS: Monday- Friday, 9am – 5.00pm with hybrid working (2 days in the office)

SALARY: £35,000 – £44,000 per annum

BENEFITS: Health care cover, award winning pension plan, onsite gym, subsidised staff restaurant and much more!

CO TYPE: Award winning financial services company, with friendly, supportive, flexible company culture. Excellent training and career development opportunities with opportunity to obtain financial qualifications

Office Angels are teaming up with the Hiring Manager to recruit a Business Specialist to join the expanding team.

To support, lead and understand in expertise for the Operational department with daily telephony duties (CCaaS).

You will be working closely with Project Managers and Stakeholders across the Company, making sure the accurate skills and resources are in line with Business Requirements. You will work closely with them to ensure these requirements are understood and incorporated into change programmes.

Essential skills required:

  • High level understanding of telephony systems

  • Proven project SME experience

  • Proven experience in providing and signing off business requirements

  • Proficient in Microsoft Office, especially Visio and CCaaS

  • Motivated and ‘can-do’ behaviour in the work place

  • Impressive verbal and written communication skills

  • Excellent accuracy and attention to detail

  • Strong relationship building skills

  • Able work under pressure and to deadlines whilst achieving defined targets

  • Organised

  • Able to interpret a variety of information and identify findings for improvements

  • Strong problem-solving skills

  • Knowledge of pensions (desirable)

    • Next steps:

    To take your next steps towards this exciting opportunity, please apply today with your CV!

    Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

    Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies – www.officeangels.com.

    Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.