Job summary

Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.

We are looking for a friendly, well-organised and adaptable Administration Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within DPHC at Bulford Healthcare Facility, Bulford.

The vacant post is a full-time position. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.

Does this sound like the role for you? If so, we would love to hear from you!

Job description

The post holder will work directly to and support the Centre and Office Manager in the delivery of a first-rate daily administrative service supporting the clinical output of the Department of Community Mental Health (DCMH), Regional Occupational Health Team (ROHT) and Regional Rehabilitation Unit (RRU) within the Bulford Healthcare Facility (BHF). 

The post holder will have a key role in promoting a positive image of the Bulford Healthcare Facility (BHF) to its patients and other users/visitors.

Person specification

Main details of the role include but are not limited to:

  • Ensuring all patients are treated with fairness, dignity and privacy at all times adhering to Diversity and Inclusion policies.
  • Ensuring all documents, electronic and hard copy versions are filed correctly within one working day. Ensuring the distribution and filing of all incoming and outgoing correspondence for the Bulford Healthcare Facility (BHF) is dealt with, within 3 hours of receipt. 
  • Making sure that patient contact details are correct when arranging appointments and dealing with any queries and that any patient contact, whether face to face, telephone or written correspondence has an entry on Defence Medical Information Capability Programme (DMICP). 
  • Ensuring Defence Medical Information Capability Programme (DMICP) appointment templates are maintained accurately for all clinicians within the Bulford Healthcare Facility (BHF). Enter all incoming clinical correspondence, reports and results onto Defence Medical Information. 
  • Ensuring that all new referrals are completed electronically via Defence Medical Information Capability Programme (DMICP) and that all corresponding admin is finalised and passed to the relevant clinical personnel within 24 hrs of receiving the referral. 
  • Please refer to the attached Terms of Reference for a full list of duties.


    We’ll assess you against these behaviours during the selection process:

  • Leadership
  • Changing and Improving
  • Working Together
  • Communicating and Influencing
  • Managing a Quality Service
  • Delivering at Pace
  • Benefits

  • Learning and development tailored to your role
  • A culture encouraging inclusion and diversity
  • A
  • Free onsite parking
  • Access to a gym
  • Things you need to know

    Selection process details

    This vacancy is using , and will assess your Behaviours and Experience.

    Desirable skills/experience:

  • Previous Administrative experience, ideally within a Medical Centre
  • Good computer literacy and communication skills
  • Being able to work within a busy team but with ability to prioritise workload
  • The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held at a date, time and place to be confirmed.

    There will be no reimbursement for any travel expenses for the interview.

    All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

    Please note the salary will be pro-rata where part time hours are undertaken.

    Requests to work flexibly and/or part time will be considered, taking into account business needs.

    This post does not offer any assistance with relocation allowances.

    The successful applicant will have contact with patients and service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, patients and service users. MOD policy remains aligned with the government position that vaccines are the best way to protect yourself and others from the risk of getting seriously ill/dying from COVID-19 and reducing the risk of spreading COVID-19 to others. We therefore encourage all our employees and prospective ones to be fully vaccinated against COVID-19 subject to any exemptions that may apply. Detail concerning the options available for vaccination against COVID-19, along with information on risks and side effects is available from: Coronavirus (COVID-19) vaccines – NHS ( to enable individuals to make an informed decision.

    The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

    As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

    The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

    This vacancy is part of the A Great Place to Work for Veterans initiative,

    The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

    If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact

    Feedback will only be provided if you attend an interview or assessment.


    Successful candidates must pass a disclosure and barring security check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is .

    .People working with government assets must complete checks.

    Nationality requirements

    This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
  • Working for the Civil Service

    The sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.