Job summary
Bromleyby Bow Health is looking to appoint a new member of the PatientAssistant Team. The post is for XXPlace Health Centre, in Stepney. The role is a fixed term cover for 6 months – 16 hours per week
Thursday 11.00 to 7.00
Friday 10.30 to 6.30
The mainrole of a Patient Assistant is to support patients on their journeys throughthe surgery, offering the right kind of support at the right time. You will beresponsible for a range of activities at the front desk, including navigatingpatients to a wide range of services to support the health and well-being ofpatients.
Main duties of the job
The successful candidate will be expected to signpost patients to a variety of services both inside and outside of the practice, be involved in health promotion days, and support patients to get the most out of their care at the surgery by focusing on wider determinants of health.
About us
Take a look at our website – https://www.bbbc.org.uk/ – and youll see that we are no ordinary GP practice and we have a long relationship with the Bromley by Bow Centre, an innovative and award winning charity.
Your application should address the person specification
Date posted
24 November 2022
Pay scheme
Other
Salary
£11.95 an hour
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
A3595-22-1652
Job locations
Alderney Building
Bancroft Road
London
E1 4DG
Job description
Job responsibilities
Job purpose
To support the Partners andPractice Director in delivering the Vision, Mission and Values of the Bromleyby Bow Health partnership.
Job Summary
To be the front face of theorganisation and provide outstanding service to patients.
In particular to haveresponsibility for
Contact withpatients in reception, through phones or via digital means
Care of patients
Engagement withpatients
Administration
Continuity ofcare
The post holder occupies aparticular position of responsibility and trust, as they have access tosensitive patient, staff and business information. The post holder should haveexcellent organisational skills and have the ability to work as part of a teamand also on their own initiative.
Core Tasks and functions
Contact with patients
Provide anexcellent first experience of the service by a professional and welcomingmanner whenever in contact with patients in person, on the phone or throughelectronic communication
Provide anexcellent experience of the surgery by maintaining the waiting area to a highstandard and ensuring that all information materials on display are relevant,accessible and up to date
Care of patients
Process requestsfor repeat prescriptions according to practice guidelines
Bookinterpreter/advocates as requested
If possibleassist with interpreting as necessary
Process requestsfor patient transport
Deal with patientsamples in a clinically safe manner
Ensure thatmeasures to promote and maintain high levels of hygiene and control of clinicalinfection are in place
Engagement withpatients
Encouragepatients to engage with the practice through making comments and suggestions
Actively promotethe patient questionnaire and other ways of getting patient feedback
Administration
To be a firstpoint of contact for patients requiring general information relating to thepractice, procedures, registration finance etc
Post should beopened, stamped, and sorted to the appropriate persons and distributed to theappropriate site daily, in a timely manner.
Deliveries shouldbe received, signed for and stored appropriately
Notes should bemade up and stored appropriately
Fees for non-NHSservices should be received and appropriately recorded
Filing, scanningand retrieval of paperwork
Registrations anddeductions
Informationentered on the clinical system should be clear and accurate.
To providegeneral administrative support as required
Continuity of care
Handle the appointment system actively to provide, as far as possible,continuity of care with the same clinician
While handling appointment requests with sensitivity promote selfmanagement as far as possible and maintain a balance between routine and sameday appointments
Signpost patients to appropriate alternative sources of advice andsupport
Take messages from patients with accuracy and pass on to appropriateperson as soon as possible;
Deal with patient correspondence accurately and in a timely manner
Schedulingpatient treatments or other procedures.
Ensure recordsare available and complete prior to patient visits
Ensure documentsforms and consents are completed prior to, and after treatments
Coordination ofreminder procedures
Participate in meetings and learning
Play an activerole in team meetings and make every effort to build team working
Be responsiblefor your own learning and development
Flexibility
Provide cover for members ofthe team during episodes of sickness or annual leave. Be prepared to be flexible, and work at othersites. You should be able to respond flexibly and positively to changes in therequirements of this post. This job description is therefore a guide to thelevel and range of responsibilities the post holder will be expected toundertake initially, and the duties of the post may be altered from time totime to meet the changing demands.
The post holder will beexpected to undertake additional duties as the requirements of the postchanges. Be prepared to undertake any additional duties as directed by yourline manager or senior managers.
General requirements
Confidentiality:
In the course of seeking treatment patients entrust uswith or allow us to gather sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately.
In the performance of the duties outlined in this JobDescription the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas STRICTLY CONFIDENTIAL.
Information relating to patients, carers colleaguesother healthcare workers or the business of the practice may only be divulgedto authorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assistin promoting and maintaining their own and others health safety and securityas defined in the practice Health & Safety Policy, to include
Equality and Diversity
The post-holder will supportthe equality and diversity and rights of patients, carers and colleagues toinclude:
Personal /ProfessionalDevelopment:
The post-holder willparticipate in any training programme implemented by the practice as part ofthis employment such training to include:
Quality:
The post-holder will striveto maintain quality within the practice and will;
Communication:
The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:
Contribution to theImplementation of Services:
The post-holder will:
Job description
Job responsibilities
Job purpose
To support the Partners andPractice Director in delivering the Vision, Mission and Values of the Bromleyby Bow Health partnership.
Job Summary
To be the front face of theorganisation and provide outstanding service to patients.
In particular to haveresponsibility for
Contact withpatients in reception, through phones or via digital means
Care of patients
Engagement withpatients
Administration
Continuity ofcare
The post holder occupies aparticular position of responsibility and trust, as they have access tosensitive patient, staff and business information. The post holder should haveexcellent organisational skills and have the ability to work as part of a teamand also on their own initiative.
Core Tasks and functions
Contact with patients
Provide anexcellent first experience of the service by a professional and welcomingmanner whenever in contact with patients in person, on the phone or throughelectronic communication
Provide anexcellent experience of the surgery by maintaining the waiting area to a highstandard and ensuring that all information materials on display are relevant,accessible and up to date
Care of patients
Process requestsfor repeat prescriptions according to practice guidelines
Bookinterpreter/advocates as requested
If possibleassist with interpreting as necessary
Process requestsfor patient transport
Deal with patientsamples in a clinically safe manner
Ensure thatmeasures to promote and maintain high levels of hygiene and control of clinicalinfection are in place
Engagement withpatients
Encouragepatients to engage with the practice through making comments and suggestions
Actively promotethe patient questionnaire and other ways of getting patient feedback
Administration
To be a firstpoint of contact for patients requiring general information relating to thepractice, procedures, registration finance etc
Post should beopened, stamped, and sorted to the appropriate persons and distributed to theappropriate site daily, in a timely manner.
Deliveries shouldbe received, signed for and stored appropriately
Notes should bemade up and stored appropriately
Fees for non-NHSservices should be received and appropriately recorded
Filing, scanningand retrieval of paperwork
Registrations anddeductions
Informationentered on the clinical system should be clear and accurate.
To providegeneral administrative support as required
Continuity of care
Handle the appointment system actively to provide, as far as possible,continuity of care with the same clinician
While handling appointment requests with sensitivity promote selfmanagement as far as possible and maintain a balance between routine and sameday appointments
Signpost patients to appropriate alternative sources of advice andsupport
Take messages from patients with accuracy and pass on to appropriateperson as soon as possible;
Deal with patient correspondence accurately and in a timely manner
Schedulingpatient treatments or other procedures.
Ensure recordsare available and complete prior to patient visits
Ensure documentsforms and consents are completed prior to, and after treatments
Coordination ofreminder procedures
Participate in meetings and learning
Play an activerole in team meetings and make every effort to build team working
Be responsiblefor your own learning and development
Flexibility
Provide cover for members ofthe team during episodes of sickness or annual leave. Be prepared to be flexible, and work at othersites. You should be able to respond flexibly and positively to changes in therequirements of this post. This job description is therefore a guide to thelevel and range of responsibilities the post holder will be expected toundertake initially, and the duties of the post may be altered from time totime to meet the changing demands.
The post holder will beexpected to undertake additional duties as the requirements of the postchanges. Be prepared to undertake any additional duties as directed by yourline manager or senior managers.
General requirements
Confidentiality:
In the course of seeking treatment patients entrust uswith or allow us to gather sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately.
In the performance of the duties outlined in this JobDescription the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas STRICTLY CONFIDENTIAL.
Information relating to patients, carers colleaguesother healthcare workers or the business of the practice may only be divulgedto authorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assistin promoting and maintaining their own and others health safety and securityas defined in the practice Health & Safety Policy, to include
Equality and Diversity
The post-holder will supportthe equality and diversity and rights of patients, carers and colleagues toinclude:
Personal /ProfessionalDevelopment:
The post-holder willparticipate in any training programme implemented by the practice as part ofthis employment such training to include:
Quality:
The post-holder will striveto maintain quality within the practice and will;
Communication:
The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:
Contribution to theImplementation of Services:
The post-holder will:
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.