Job summary

Information,Advice and Administration Officer, 0-19 Child & Family Support Services

Based Barrow – Ormsgill

29.6 hours per week (part time)

Grade 1 point 7-10 : £18,461- £19,863 per annum(£14,768.80 – £15,890.40 per annum pro rota)

Permanent Contract

Are you a self-motivatedteam player with a can-do attitude, who is solution focused and passionateabout making a difference? If so, we want to hear from you.

FamilyAction are working in Cumbria to deliver the 0-19 Child & Family SupportService. We are looking for an enthusiastic and passionate individual who willshare and embrace Cumbrias vision of A great place to grow up and forchildren and young people to have the opportunity to become everything theywant to be.

Main duties of the job

Workingcollaboratively with families across the Barrow locality, you will provide awarm and welcoming front of house service to all our service users and visitors,provide efficient and knowledgeable signposting advice/brief interventions tochildren, young people and their families, publicising and marketing materialsand provide first rate administration to meet the needs of the service.

About us

At Family Action wetransform lives by providing practical, emotional and financial support to thosewho are experiencing poverty, disadvantage and social isolation. We have beenbuilding stronger families since 1869 and today we work with more than 60,000families in over 150 community-based services, as well as supporting thousandsmore through national programmes and grants.

Date posted

16 November 2022

Pay scheme

Other

Salary

£18,461 to £19,863 a year (£14,768.80 – £15,890.40 per annum pro rota)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B0302-22-1161

Job locations

Action For Children

Greengate Street

Barrow-in-furness

Cumbria

LA14 1BG

Job description

Job responsibilities

JOBDESCRIPTION

JobTitle: Information,Advice and Administration Officer

Service: Cumbria0-19 Child & Family Support Service – Barrow

Salary: Grade 1 (upper) Point 7-10:£18,461- £19,863 pro rata

Hours: 29.6hours per week (part-time) Permanent Contract

Location: Barrow-in-Furness- Ormsgill

ResponsibleTo: Child& Family Support Coordinator

Summaryof Job:

Thepost holder will share and embrace Cumbrias vision of a greatplace to grow up and for children and young people to have the opportunity tobecome everything they want to be, by;

Providing a warm and welcoming front ofhouse service to all service users and visitors.

Providing efficient and knowledgeablesignposting advice/brief interventions to children, young people and theirfamilies.

Publicising and Marketing Materials.

Demonstrable administration skills to meetthe needs of the service.

Key tasks andresponsibilities:

  • Provide a warm, efficient and welcoming reception service for all visitors and telephone callers. To ensure that the venue(s) comply with safe risk management procedures at all times.
  • Provide relevant and effective signposting to online information, advice and support, for a child, young person, parent or carer to support with an identified need.
  • To deliver a range of one-off or very brief interventions to local families and to support the Child and Family Workers and Child &Family Play & Learn Workers to deliver a range of workshops and short-term interventions to local families to facilitate parents understanding and awareness of their childrens emotional, social and physical needs and improve their parenting skills. Providing support across local centres, maternity hubs and other delivery sites.
  • To support the delivery of universal services as necessary, and to use these groups as an opportunity to assist Child and Family Workers to identify any unmet needs.
  • To prioritise the safety, wellbeing and healthy development of children through effective observation and assessments and following safeguarding procedures and guidelines at all times (Family Action and CSCP – Cumbria Safeguarding Children Partnership).
  • To keep timely and accurate records of work and comply with confidentiality, safeguarding and information sharing protocols.
  • To produce in line with Family Actions Marketing and communications Department, all local publicity for groups, workshops, and events, including designing and updating webpages, creating leaflets and flyers, keeping notice boards current, managing social media accounts (FB/twitter) etc. current and updated.
  • Build up knowledge and understanding of local resources, communities, statutory services and communicate effectively with them in the best interests of the child and family.
  • Support any administration volunteers, students or apprentices working in the office. Take responsibility for room booking and be first point of contact for partners wishing to use the venue.
  • Deal with building maintenance and security issues, liaise with tradespeople and anyone responsible for the maintenance of resources, equipment, and safety of the building in a professional manner.
  • Maintain up to date knowledge of advice venues, triage callers, referring service users to outreach advice venues where appropriate.
  • Word process reports, minutes of meetings, correspondence and produce any other required documents in a timely manner.
  • Ensure that staff and service users comply with health and safety policy. Assist with health and safety risk assessments. Ensure standards are maintained in accordance with current legislation.
  • 14. Assistmanagers to maintain efficient finance records, petty cash, credit card returns,and receipts Process invoices and any income coding, appropriately, and submitreturns to central office. Work closely with and support Data, Impact andFinance Officer with relevant financial functions.

    15. Setup and maintain computerised and manual systems and produce reports asrequired.

    16. Processincoming referrals and create confidential service user files on an electronicrecording system.

    17. Ensuresmooth operation of tasks, such as photocopying, incoming, and outgoing post,email communications, ordering stationery and equipment and filing andarchiving as necessary.

    18. Workwithin systems for the collection of statistical and qualitative data, whichcan be used to demonstrate outcomes and the impact of the services, supportstaff with collection and collation of service user feedback and evidence ofthe impact of the services on the wellbeing of children, parents, and familiesacross the districts.

    19. Promotea positive image of Family Action, assist in developing promotional materialsand supporting awareness of the services. Support managers in producingquarterly and annual returns/reports. Work closely with Family Action HeadOffice functions especially with the marketing and communication teams.

    20. To assist families to access, buildand maintain effective relationships with the Centres and other supportservices. Provide outreach activities to improve the reach of services to localchildren and families and ensure that those families with most to gain fromservices are included, involved, and have equal access.

  • To play an active part in the team, working collaboratively to ensure the smooth running of the service, using informal and organised peer support and shared learning opportunities effectively.
  • 22. To participate and contribute tomeetings with internal staff and external agencies taking minutes of themeetings as requested.

    23. To undertake training according tothe needs of the service.

    24. To be able to evidence FamilyActions values at all times, which underpin Family Actions mission ofbuilding stronger families by:

    a) Beingpeoplefocused

    b) Reflectinga can doapproach

    c) Strivingfor excellencein everything we do

    d) Havingmutual respect for everyone we work with, work for and support through our services

    25. To have an understanding (appropriateto your role) and comply with Family Actions procedures for promoting andsafeguarding the welfare of children and vulnerable adults.

    26. To comply with Family ActionsDiversity & Equality Policy and our Ethical Policy in every aspect of yourwork and positively promote the principles of these policies amongstcolleagues, service users and other members of the community.

    27. To comply with Family Actions Healthand Safety Policy, Data Protection Policy and to protect your own and othershealth, safety, and welfare.

    28. To work flexibly as may be requiredby the needs of the service and carry out any other reasonable duties asrequired.

    29. To be willing to work outside normalcore hours [9am-5pm], evenings and early mornings and occasional weekendworking.

    Job description

    Job responsibilities

    JOBDESCRIPTION

    JobTitle: Information,Advice and Administration Officer

    Service: Cumbria0-19 Child & Family Support Service – Barrow

    Salary: Grade 1 (upper) Point 7-10:£18,461- £19,863 pro rata

    Hours: 29.6hours per week (part-time) Permanent Contract

    Location: Barrow-in-Furness- Ormsgill

    ResponsibleTo: Child& Family Support Coordinator

    Summaryof Job:

    Thepost holder will share and embrace Cumbrias vision of a greatplace to grow up and for children and young people to have the opportunity tobecome everything they want to be, by;

    Providing a warm and welcoming front ofhouse service to all service users and visitors.

    Providing efficient and knowledgeablesignposting advice/brief interventions to children, young people and theirfamilies.

    Publicising and Marketing Materials.

    Demonstrable administration skills to meetthe needs of the service.

    Key tasks andresponsibilities:

  • Provide a warm, efficient and welcoming reception service for all visitors and telephone callers. To ensure that the venue(s) comply with safe risk management procedures at all times.
  • Provide relevant and effective signposting to online information, advice and support, for a child, young person, parent or carer to support with an identified need.
  • To deliver a range of one-off or very brief interventions to local families and to support the Child and Family Workers and Child &Family Play & Learn Workers to deliver a range of workshops and short-term interventions to local families to facilitate parents understanding and awareness of their childrens emotional, social and physical needs and improve their parenting skills. Providing support across local centres, maternity hubs and other delivery sites.
  • To support the delivery of universal services as necessary, and to use these groups as an opportunity to assist Child and Family Workers to identify any unmet needs.
  • To prioritise the safety, wellbeing and healthy development of children through effective observation and assessments and following safeguarding procedures and guidelines at all times (Family Action and CSCP – Cumbria Safeguarding Children Partnership).
  • To keep timely and accurate records of work and comply with confidentiality, safeguarding and information sharing protocols.
  • To produce in line with Family Actions Marketing and communications Department, all local publicity for groups, workshops, and events, including designing and updating webpages, creating leaflets and flyers, keeping notice boards current, managing social media accounts (FB/twitter) etc. current and updated.
  • Build up knowledge and understanding of local resources, communities, statutory services and communicate effectively with them in the best interests of the child and family.
  • Support any administration volunteers, students or apprentices working in the office. Take responsibility for room booking and be first point of contact for partners wishing to use the venue.
  • Deal with building maintenance and security issues, liaise with tradespeople and anyone responsible for the maintenance of resources, equipment, and safety of the building in a professional manner.
  • Maintain up to date knowledge of advice venues, triage callers, referring service users to outreach advice venues where appropriate.
  • Word process reports, minutes of meetings, correspondence and produce any other required documents in a timely manner.
  • Ensure that staff and service users comply with health and safety policy. Assist with health and safety risk assessments. Ensure standards are maintained in accordance with current legislation.
  • 14. Assistmanagers to maintain efficient finance records, petty cash, credit card returns,and receipts Process invoices and any income coding, appropriately, and submitreturns to central office. Work closely with and support Data, Impact andFinance Officer with relevant financial functions.

    15. Setup and maintain computerised and manual systems and produce reports asrequired.

    16. Processincoming referrals and create confidential service user files on an electronicrecording system.

    17. Ensuresmooth operation of tasks, such as photocopying, incoming, and outgoing post,email communications, ordering stationery and equipment and filing andarchiving as necessary.

    18. Workwithin systems for the collection of statistical and qualitative data, whichcan be used to demonstrate outcomes and the impact of the services, supportstaff with collection and collation of service user feedback and evidence ofthe impact of the services on the wellbeing of children, parents, and familiesacross the districts.

    19. Promotea positive image of Family Action, assist in developing promotional materialsand supporting awareness of the services. Support managers in producingquarterly and annual returns/reports. Work closely with Family Action HeadOffice functions especially with the marketing and communication teams.

    20. To assist families to access, buildand maintain effective relationships with the Centres and other supportservices. Provide outreach activities to improve the reach of services to localchildren and families and ensure that those families with most to gain fromservices are included, involved, and have equal access.

  • To play an active part in the team, working collaboratively to ensure the smooth running of the service, using informal and organised peer support and shared learning opportunities effectively.
  • 22. To participate and contribute tomeetings with internal staff and external agencies taking minutes of themeetings as requested.

    23. To undertake training according tothe needs of the service.

    24. To be able to evidence FamilyActions values at all times, which underpin Family Actions mission ofbuilding stronger families by:

    a) Beingpeoplefocused

    b) Reflectinga can doapproach

    c) Strivingfor excellencein everything we do

    d) Havingmutual respect for everyone we work with, work for and support through our services

    25. To have an understanding (appropriateto your role) and comply with Family Actions procedures for promoting andsafeguarding the welfare of children and vulnerable adults.

    26. To comply with Family ActionsDiversity & Equality Policy and our Ethical Policy in every aspect of yourwork and positively promote the principles of these policies amongstcolleagues, service users and other members of the community.

    27. To comply with Family Actions Healthand Safety Policy, Data Protection Policy and to protect your own and othershealth, safety, and welfare.

    28. To work flexibly as may be requiredby the needs of the service and carry out any other reasonable duties asrequired.

    29. To be willing to work outside normalcore hours [9am-5pm], evenings and early mornings and occasional weekendworking.

    Person Specification

    PS

    Essential

  • A good level of English and Numeracy to at least GCSE Level or equivalent; Grade C or above.
  • A willingness to undertake an Information, Advice & Guidance qualification is desirable.
  • Computer literate with experience of Microsoft systems.
  • Experience with children, young people, and their families, this may include personal or volunteer experience. Able to confidently signpost, run drop-ins and provide one off/brief intervention with families on a wide range of family support topics.
  • Abilities and Skills
  • Ability to complete all administration tasks using computerised systems, Email, Internet, Windows, Word, Excel, and Outlook, PowerPoint and Teams365.
  • Ability to produce a suit of engaging Marketing and Communication Materials including updating Webpages, Social media accounts, flyers, posters, leaflets, etc.
  • Good command of English grammar and spelling, and the ability to take and write accurate and clear minutes of meetings and compose letters.
  • Ability to maintain records, collate statistical information systems to input data and provide reports to evidence service impact and outcomes.
  • Ability to work independently using own initiative, but also work as part of a complex and diverse multidisciplinary team, information sharing protocols and commitment to reflective practice and effective supervision.
  • Awareness of health and safety systems within a busy office environment.
  • Demonstrable knowledge and understanding, appropriate to your role, of Child Protection procedures and Working Together to Safeguard Children and ability to work in accordance with local and organisational Child Protection and Adult Safeguarding policies and procedures.
  • Evidence of organisational and time management skills and the ability to prioritse tasks effectively. Ability to multitask within a busy, demanding environment and manage competing demands.
  • Ability to communicate clearly and professionally through a variety of mediums with parents/carers, children, staff and professionals and excellent verbal, listening and presentation skills.
  • To be able to evidence Family Actions values at all times, which underpin Family Actions mission of building stronger families by:
  • Being people focused
  • Reflecting a can do approach
  • Striving for excellence in everything we do
  • Having mutual respect for everyone we work with, work for and support through our services
  • Willing to work flexibly including early morning, late evenings, and occasional weekends.
  • Person Specification

    PS

    Essential

  • A good level of English and Numeracy to at least GCSE Level or equivalent; Grade C or above.
  • A willingness to undertake an Information, Advice & Guidance qualification is desirable.
  • Computer literate with experience of Microsoft systems.
  • Experience with children, young people, and their families, this may include personal or volunteer experience. Able to confidently signpost, run drop-ins and provide one off/brief intervention with families on a wide range of family support topics.
  • Abilities and Skills
  • Ability to complete all administration tasks using computerised systems, Email, Internet, Windows, Word, Excel, and Outlook, PowerPoint and Teams365.
  • Ability to produce a suit of engaging Marketing and Communication Materials including updating Webpages, Social media accounts, flyers, posters, leaflets, etc.
  • Good command of English grammar and spelling, and the ability to take and write accurate and clear minutes of meetings and compose letters.
  • Ability to maintain records, collate statistical information systems to input data and provide reports to evidence service impact and outcomes.
  • Ability to work independently using own initiative, but also work as part of a complex and diverse multidisciplinary team, information sharing protocols and commitment to reflective practice and effective supervision.
  • Awareness of health and safety systems within a busy office environment.
  • Demonstrable knowledge and understanding, appropriate to your role, of Child Protection procedures and Working Together to Safeguard Children and ability to work in accordance with local and organisational Child Protection and Adult Safeguarding policies and procedures.
  • Evidence of organisational and time management skills and the ability to prioritse tasks effectively. Ability to multitask within a busy, demanding environment and manage competing demands.
  • Ability to communicate clearly and professionally through a variety of mediums with parents/carers, children, staff and professionals and excellent verbal, listening and presentation skills.
  • To be able to evidence Family Actions values at all times, which underpin Family Actions mission of building stronger families by:
  • Being people focused
  • Reflecting a can do approach
  • Striving for excellence in everything we do
  • Having mutual respect for everyone we work with, work for and support through our services
  • Willing to work flexibly including early morning, late evenings, and occasional weekends.