Job summary

You will be the point of contact for managing radiology requests in patient pathways following a suspected cancer referral. You will co-ordinate with the clinical and administrative teams to arrange the next steps in the pathway and will communicate these to the referring team, cancer pathway navigators, MDT co-ordinators and patients as appropriate.

You will be expected to attended face to face meetings at Maidstone Hosptial on a Tuesday & Wednesday, and attend Tunbridge Wells Hospital at least once a week.

Main duties of the job

The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will need good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is paramount. You will have experience in patient pathway management and will be confident using patient administration systems. Excellent team working, organisational and communication skills are all essential for this post, along with clear experience of resolving problems.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

Date posted

23 November 2022

Pay scheme

Agenda for change

Band

Band 4

Salary

£22,549 to £24,882 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-CH12024

Job locations

Maidstone & Tunbridge Wells Hospital

Tunbridge Wells

TN2 4QJ

Job description

Job responsibilities

We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated.We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients.We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment.We work with Stonewall to embed an inclusive and accepting culture for all lesbian, gay, bisexual and transgender staff.We have 78nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients.We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics

Interviews: To be confirmed

Job description

Job responsibilities

We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated.We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients.We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment.We work with Stonewall to embed an inclusive and accepting culture for all lesbian, gay, bisexual and transgender staff.We have 78nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients.We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics

Interviews: To be confirmed

Person Specification

Qualifications

Essential

  • Educated to A-level, or NVQ Level
  • GCSE or equivalent in English and Maths, grades A-C

    • Desirable

  • Computer Literacy Course e.g. ECDL

    • Experience

    Essential

  • Experience of using full range of IT systems and patient data systems
  • Experience of using Microsoft Office, including Word and Excel
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working in a multidisciplinary team
  • Experience of working in a healthcare setting
  • Customer Care experience
  • Experience of handling patient enquires/complaints
  • Experience of managing cancer pathways within the NHS

    • Desirable

  • Experience of working in the NHS
  • Experience of supervising staff

    • Skills

    Essential

  • Accurate data entry, typing and checking skills
  • Ability to produce letters / reports using Word and Excel
  • Excellent interpersonal skills
  • Ability to communicate effectively with people at all levels
  • Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
  • Ability to plan, prioritise and delegate workload
  • Manage and interpret data correctly to inform decision making

    • Desirable

  • Conflict resolution skills
  • Appropriate assertiveness skills
  • Understanding of Primary Care, GP and community services
  • In depth understanding of medical terminology appropriate to specialism
  • Good knowledge of speciality specific patient pathways

    • Person Specification

    Qualifications

    Essential

  • Educated to A-level, or NVQ Level
  • GCSE or equivalent in English and Maths, grades A-C

    • Desirable

  • Computer Literacy Course e.g. ECDL

    • Experience

    Essential

  • Experience of using full range of IT systems and patient data systems
  • Experience of using Microsoft Office, including Word and Excel
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working in a multidisciplinary team
  • Experience of working in a healthcare setting
  • Customer Care experience
  • Experience of handling patient enquires/complaints
  • Experience of managing cancer pathways within the NHS

    • Desirable

  • Experience of working in the NHS
  • Experience of supervising staff

    • Skills

    Essential

  • Accurate data entry, typing and checking skills
  • Ability to produce letters / reports using Word and Excel
  • Excellent interpersonal skills
  • Ability to communicate effectively with people at all levels
  • Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
  • Ability to plan, prioritise and delegate workload
  • Manage and interpret data correctly to inform decision making

    • Desirable

  • Conflict resolution skills
  • Appropriate assertiveness skills
  • Understanding of Primary Care, GP and community services
  • In depth understanding of medical terminology appropriate to specialism
  • Good knowledge of speciality specific patient pathways