About the role
We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.
This is an essential role within the membership team, ensuring that we deliver the highest possible standards of customer care and service across various member touch points. You will be responsible for the day-to-day management and development of the Member Services team, including ensuring appropriate staffing levels and sharing of responsibilities, inspiring the team to deliver best-in-class service, dealing with any escalated enquiries and complaints, overseeing and developing improvements for regular processes such as sales and renewals, and building strong relationships with other teams at Historic Royal Palaces to ensure members receive a great service.
Benefits include:
About you
A strong desire to deliver excellent customer service and a drive for seeking improvements is essential. A key factor is to be an active team player to inspire and motivate a small team. With customer service and sales experience, preferably from a visitor attraction/charity/heritage organization, you will have a positive and proactive approach to balancing a varied workload, strong attention to detail, and excellent communication skills.
Salary: £28,810
Closing date: 20th November 2022
We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.
Find out more and apply by visiting
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
