The role

All great things start somewhere, and here at VolkerWessels UK they start with you. We’re looking for capable, down-to-earth people with an appetite for exciting challenges.

The role of ICT 2nd Line Technician requires a dynamic and proactive person who is able to work well alone, and with the ICT team, to support 3000+ users over 120+ sites. This position is highly mobile, and the successful candidate should expect to regularly travel to sites across the UK.

They must have a broad range of networking and desktop support skills covering both hardware and software. On a personal level they should be pro-active, polite, customer focused and display a “can do” attitude at all times.

Key accountabilities

  • Level 2 support and travel to sites and offices to carry out on-site support and health checks as required
  • Computer and mobile hardware, software and peripheral installations and troubleshooting
  • Computer WAN connectivity troubleshooting
  • Network equipment configuration, installation and troubleshooting
  • Telephone system configuration and troubleshooting
  • Prompt case logging and updates within the helpdesk system
  • Documentation as required, including site setups, software installations
  • Escalating problems where necessary to direct supervisor and or 3rd party supplier
  • Retain ownership of incidents and monitor until satisfactory resolution.
  • Participate in root cause analysis on recurring incidents of any type.
  • Document restores on both server backups and OneDrive

Skills & experience

  • Commercial network experience
  • Technical knowledge and experience of supporting Microsoft Office 365
  • Technical knowledge and experience of supporting of Microsoft Windows 10
  • Experience of technical support in a WAN environment
  • Experience in the use of Active Directory
  • Experience of dealing directly with customers
  • Experience in Mobile Device configuration
  • Provisioning of Hardware i.e. Laptops

Other

  • competitive salary plus excellent benefits package including healthcare, pension etc.
  • Family friendly policies in place and some scope for flexible working by negotiation.

We believe in pushing boundaries in the pursuit of equality, diversity and inclusion. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.