Contracts Administrator
£23k-£27k per annum
Basildon, Essex
Monday – Thursday, 8:30am-5pm (1 hour lunch)
Friday’s, 8:30am-4pm (1/2 hour lunch)

My client is seeking a Contracts Administrator to join their team on a permanent basis. This role is to maintain and grow the number of maintenance contracts sales to see an increase each year. To maintain contracts as a key revenue generating area of the service department. To be accountable for the overall number of contracts obtained and maintained by the department.

Duties:

  • Create quotations for maintenance contract new requests / leads and renewals.

  • Chase / follow up on quotations by phone and email.

  • Explain the package features with the customer.

  • Follow up on leads from Service Engineers for maintenance contracts with the aim of securing the contract.

  • Monitoring and reporting on engineer’s performance in obtaining leads for contracts.

  • Be proactive in developing new ways of obtaining and securing new maintenance contracts (e.g. targeted structured mail shots, campaigns).

  • Fully utilise in-house IT systems in order to extract required information with the aim of producing targeted mailshot and campaigns on a regular basis.

  • Liaison with internal marketing department in relation to the production of marketing literature.

  • Assisting with loading contracts and jobs onto the system.

  • Any other duties commensurate to the role.

  • Liaison with Service co-ordinators, engineers to maximise potential contract gain

  • Manage incoming calls ensuring they are dealt with in line with departmental procedures and KPIs.

  • Attend and take an active part in departmental meetings, making a positive contribution where possible.

    • The ideal candidate:

  • Used to working in a targeted environment.

  • Awareness of marketing would be advantageous.

  • Creative thinking

  • Ownership of projects and results

  • Good IT skills (databases, Excel and Word to intermediate level).

  • Articulate, confident and fluent communicators and will demonstrate a high level of oral and written English.

  • Customer orientated approach and focus.

  • Well-developed interpersonal skills.

  • A commercial/pragmatic approach to problem solving.

  • A committed team player who is effective working under pressure with the team and independently.

  • Attention to detail.

  • Excellent telephone manner.

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