Posted by Zoe Lowrey Recruitment Adviser
We are currently recruiting for a Complaints Adviser to join our Compliance department on a 12 month fixed term contract basis.
The complaints area is responsible for ensuring that identified complaints are investigated and concluded efficiently. At Transact we always aim to provide the highest level of customer service so our complaints team perform a vital role of not only using feedback to put things right but to improve the service we provide in the future.
About Us
Transact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £53.5 billion of funds under direction (as March 2022) on behalf of over 6,600 advisers and 218,000 investor clients. Our service includes an online platform, owned and built by us, and dedicated regional adviser support to help bring clients’ assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insurance investment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transact’s parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index.
The Role
As a complaints adviser you will not only handle complaints and their investigation but also support the team in compiling accurate and informative management information as well as preparing and submitting complaints reports to the FCA. Liaising both internally and externally with stakeholders for training and consultation purposes is another important aspect of the role.
Role responsibilities include:
This vacancy would suit an individual with strong experience in a customer facing role, ideally in a financial services or a professional services organisation. A legal, compliance or financial services qualification or related degree would be desirable for this role. As the Complaints Adviser you will have a solid understanding of retail financial products including ISAs and pensions and will also have the ability to maintain good knowledge of, and provide high quality advice to, the business on applicable FCA rules. Strong interpersonal skills are a necessity to be successful in this role as well as clear and concise written communication skills.
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.