Purpose

:

To be part of the welcome and administration team within the Museum & Tour function. Working primarily on the reception desks, this is the first point of contact for all visitors to the Museum & Tour.

The Role:

  • To deliver the highest standards of customer service to all our guests, all the time, acknowledging the variety of languages and cultures that make up our visitor numbers
  • To use the Club booking system
  • To assist with the administration of the Museum & Tour function as required
  • To respond to queries from visitors and staff members helpfully and appropriately
  • To report and/or respond to any issues with tech and equipment
  • To ensure workspaces are perfectly presentable, clean, and tidy at all times
  • To upsell all ancillary museum products and cross sell other Venue related products.
  • To ensure the reception are fully stocked at all times
  • Any other duties as reasonably requested by a manager

    • The Person:

  • Confident and professional presentation style
  • Accurate and efficient administrative skills
  • Organised and methodical approach to work
  • Ability to read the differences in different groups of people and adapt accordingly
  • Exemplary customer service skills gained within customer focused environments
  • High standards of personal presentation
  • Self-motivated and ability to work independently or as part of a team as required
  • Intermediate levels of Microsoft Office, English and maths

    • If you would like to join the team and be part of our mission, to win the United way, please submit your application by 15th November 2022.

    Manchester United endeavour to respond to all job application, however, please consider that we receive a high volume of applications, and this may not always possible.

    We recognise the importance of safeguarding children and adults at risk at Manchester United. As part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

    Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.