Customer Service Operator, Liverpool, £23,575 plus monthly commission

TLA

Join TLA and be part of our mission to help global brands reach new customers through innovative technology.

With market insights and deep technical know-how, we collaborate with our clients to cultivate ideas and deliver results. Choose a career at TLA and enjoy an innovative environment where challenging and interesting work is part of daily life.

The Role

The Customer Service Operator (CSO) role sits within our expanding contact centre, which plays a critical role in our ability to connect customers with products and services that fulfil their needs.

We’re looking for a fun, professional, self-driven individual with the ability to communicate in a compelling way.

The Customer Service Operator (CSO) needs to be a strong communicator with the ability to listen, understand and interpret consumer needs.

We provide hands-on training and use a comprehensive lead handling system that provides our operators with the latest information about the types of products and services consumers are looking for.

We have a robust monthly bonus system and firm but fair targets that can help the right candidate earn a significant financial incentive.

The Responsibilities

To maximise the enquiries that are provided by having quality conversations with customers to provide them with the best options for their new driving experience, whilst ensuring that you deliver the manufacturers with a real quality lead they can work with.

You will work with and be supported by our team managers to achieve your own and ultimately the company targets.

You will spend your time:

  • Calling existing leads – never cold contacts – to inform and inspire them with information relevant to their needs
  • Helping consumers move along the buying process by sending them brochures or booking test drives for new cars
  • Maintaining our high standards for quality over quantity.

The Skills

  • Proven experience of delivering to and performing against targets to deliver an outstanding service, with experience ideally in a sales-based contact centre.
  • Ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service and quality is delivered to both external and internal customers.
  • Enjoys a fast-paced environment
  • Maintaining a good morale throughout the day
  • Help and assist colleagues reach their target to the correct quality.

About TLA

Established in 2002, TLA is an award-winning digital media business, acclaimed for its innovative technology in The Sunday Times Tech Track 100, Deloitte Tech Fast 50, FT1000 and Northern Tech 100.

TLA sits at the core of automotive digital customer acquisition in the UK, connecting global brands with in-market consumers as they research their next purchase online. TLA helps deliver this growth through a suite of owned digital assets, emerging technologies and a network of premium publishers. Visit us at http://www.tla.co/

TLA is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

What’s in it for you?

You will join an open and transparent business where there are no closed doors and everyone is accessible across TLA starting with Anton the CEO.

We have values that we believe in, promote and live by each day. You will join a team who work in a comfortable and productive environment where respect and teamwork are core. TLA value the importance of giving back and annually support a chosen charity, fundraising for it through sporting and social events.

You’ll have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning and development takes place both on the job and through formal training via our professional development plans, future leaders programme, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

On top of this, we have an extensive benefits package which includes private health insurance, flexible working, pension, travel season ticket loan, cycle to work, summer and Christmas parties, free bar Fridays, monthly cake and pizza days and many more.

What are the next steps?

If this sounds like the ideal role, career and company for you, click ‘Apply To Position’ below.