With continued success and business growth Wincanton have the opportunity for 3 Store to home Clerks to join our team at Branston. 

This role is working Monday – Friday between 07:00-15:00, 08:00-16:00 and 09:00-18:00 rotating .

Salary £20.500

How will you contribute?

  • Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
  • Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
  • Manage customer incident calls/emails through to completion.
  • Chase information from 3rd party network.
  • Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
  • Ensure all paperwork has been received and delivered as per the expected KPI/SLA.
  • Demonstrate empathy with the customers as and when required.
  • Ensure all procedures are adhered to and report all incidents of non-compliance.

What will you bring?

  • Previous Customer Service experience or NVQ level 3 in Customer Service.
  • Motivated and able to communicate clearly, both verbally and in written formats.
  • Ability to work in a busy environment.
  • Team player.
  • Well organised, taking ownership of tasks and being able to work to detail.
  • Educated to GCSE level or equivalent.
  • Sound IT skills, knowledge of Microsoft Office applications

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.