With continued success and business growth Wincanton have the opportunity for 3 Store to home Clerks to join our team at Branston.
This role is working Monday – Friday between 07:00-15:00, 08:00-16:00 and 09:00-18:00 rotating .
Salary £20.500
How will you contribute?
- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- Manage customer incident calls/emails through to completion.
- Chase information from 3rd party network.
- Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all paperwork has been received and delivered as per the expected KPI/SLA.
- Demonstrate empathy with the customers as and when required.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
What will you bring?
- Previous Customer Service experience or NVQ level 3 in Customer Service.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks and being able to work to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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