Placement Programme Vacancy ID : 008065Closing Date : 13-Nov-2022 Position Type : Fixed Term We are excited to launch The AELTC’s first Placement Programme for The Championships 2023. We are committed to creating more entry level roles in the sports and events industry and offering exposure to the internal workings of delivering a world-leading sports event. We have placement opportunities available in a wide range of business areas including Operations, Finance, Recruitment, Communications and many more. Throughout the business we are passionate about creating an outstanding experience for our Members, employees, year-round guests, and everyone who visits The Championships. So, if you share our passion and have a guest-focussed approach, we’d love to hear from you. Placements will start at either the beginning of January or beginning of March for a fixed period working on a full-time basis Monday to Friday with occasional weekends and longer working hours during The Championships. You can find more information about each placement below, listed by Department. If shortlisted, you will be invited to attend an in person Assessment Centre at The AELTC on Monday 28 November. What are we looking for?
What can we offer you?
Placements
CEO & Club Department Club Office (March – August) In this role you will work in the Club Office team to provide an excellent service to our Members. You will support both the Membership & Communications Manager and the Events Manager with Club Office administration: weekly newsletters, updating noticeboards, preparing gifts, answering the phones, managing the Club Office email inbox, making name badges, preparing tickets and organising food and drink bookings. You will assist with the planning and delivery of social events as well as an exciting 3-day Members event after The Championships welcoming 150 tennis players from around the world. Club Tennis (March – September) The Club department provides tennis coaching, events and fixtures to the Members of the AELTC throughout the year and this is an exciting opportunity to support both on court and off court. You will work in the coaching team, manage court bookings online and in person and assist with organising the tennis events and fixtures for Members and stakeholders. The role will also provide an opportunity to experience our Community Tennis Centre in Raynes Park, a play and pay centre where you will take payments and bookings, maintain tennis equipment, assist with the logistics of the new clubhouse opening, and support with practice bookings prior to The Championships. A full DBS disclosure and LTA Coach Accreditation is required for this position. Community Engagement (January – August) Our organisation is committed to being a force for good and giving back to our local community, championing community tennis, and supporting a range of charities across Merton and Wandsworth through The Wimbledon Foundation. If you have a passion for engaging with local communities, this is an opportunity to contribute to our positive and proactive relationship and support our ambitious engagement programme. You will deliver events and provide project support including community communications, event plans, logistics, catering, donations, prizes, and Championships tickets. In this role you will work with both our Head of Community Strategy and The Wimbledon Foundation team. Strategy (January – August) In this placement you will support the Strategic Planning & Projects Lead and Chief Executive with the development and implementation of strategies and associated projects including the corporate strategy, Guest Experience master plan, and Diversity & Inclusion strategy. The role spans a wide range of business areas and requires collaboration with colleagues at all levels of the organisation as well as external consultants to prepare materials and communications for meetings and workshops and manage progress trackers and dashboards. The successful candidate will have a passion for business strategy and organisational culture. Chairman’s Office (January – July) This is an opportunity to get an insight into the workings of the Chairman’s Office, assisting with email and phone correspondence, organising Board and Committee meetings, and making travel and accommodation arrangements. As we approach The Championships your responsibilities will focus on the arrangements for the Royal Box: organising invitations, tickets, and gifts, and assisting with visiting delegates and special guests. Confidentiality and discretion are important for this role. Commercial & Marketing Department Broadcast (January – July) Wimbledon Broadcast Services (WBS) supports over 40 different rights holders around the world covering over 200 territories and has a global audience of over 1.2 billion. In this placement you will work in the Broadcast team to deliver The Championships. You will work with the team to ensure the necessary plans are in place to prepare the Broadcast Centre, organise site visits, book travel and accommodation, prepare presentations and reports, escort TV crews and coordinate accreditation. During The Championships, along with a team of 25 Broadcast Assistants, you will ensure the smooth running of the Broadcast Centre to ensure Broadcasters and suppliers are seamlessly supported. Communications (January – August) The Communications team is responsible for delivering the organisation’s communications strategy and engagement plan across a variety of external and internal audiences. This position will include fielding national and international media enquiries, maintaining databases, creating content for day-to-day internal communications, tracking correspondence from the public, and coordinating accreditation and onboarding for the temporary Communications, Marketing and Digital staff for The Championships. During the event you will process and monitor media requests, assist with executing media opportunities, chaperone media stakeholders, supporting with writing and distributing media releases and fact sheets, and write and edit content for the daily newsletters. Digital Products (January – July) Globally, Wimbledon produces content that has a reach of over a 1 billion through broadcast, digital and social media platforms. This placement will support the delivery of our digital products (primarily Wimbledon.com and the mobile apps), completing a content review of our website, supporting user experience and design processes for key activations, and supporting governance for digital product developments. During the tournament you will conduct digital use journey research to inform future developments and support the analysis of engagement data to inform architecture improvements. The successful candidate will ideally have experience of data analysis and presenting findings. Guest Research (March – September) The need to understand the behaviours and attitudes of our different audiences year-round, during The Championships, and as global digital guests, has never been more important and this is a great opportunity to see how this understanding affects change across the business. You will support the team with the build, delivery and analysis of all guest insights, building surveys within a survey platform, conducting insight reports on public guest feedback, and analysing statistics and commentary to generate bespoke reports. We are looking for a data-driven candidate with an interest in analysing and interpreting data and trends. Hospitality & Partnerships (March – August) Reporting to our Hospitality Manager, you will assist with implementing a corporate hospitality operation for The Championships, delivering a best in class and on-brand hospitality offer. This will involve coordinating accreditation and build passes for contractors and partners, organising suite site visits, assisting with hospitality host training, supporting at supplier meetings, and administering Official Partner events in the lead up to The Championships. You should be prepared for a busy event period supporting clients, running tickets, managing hospitality hosts, and ensuring that we deliver a premium guest experience. Retail Operations (March – July) The Wimbledon Shop operates four major outlets and eight express shops across the site during The Championships. The build period of four months prior to the tournament is the period in which we receive a large volume of merchandise deliveries, prepare the stock rooms, and dress the shops floors ready for Day 1. In this placement you will book and log deliveries into the stock system, implement merchandise plans, transfer stock to our online fulfilment centre, and assist with Championships staff training. During the event you will work in the back-office team to ensure the smooth running of the retail and merchandise experience at The Championships, supporting a temporary workforce of over 300 colleagues with customer enquiries, use of tills and inventory levels. Estate Development Department Landscape, Environment & Sustainability (March – August) The AELTC’s estate covers an area of over 130 acres, made up of a wide array of landscape types and uses, including urban built form and public realm, English gardens and a Grade II* listed parkland currently operated as a golf course. Reporting to the Landscape Design Manager, your main objectives will be to assist with information gathering, documentation and reporting for all our landholdings. This data capture and progress tracking will help to ensure we meet our annual and 2030 arboriculture, ecological and sustainability targets. HR & Finance Department Recruitment (January – July) In our HR department the Championships Recruitment Team provide a proactive recruitment administration service to attract, develop and retain the best possible talent to support the delivery of The Championships. We employ over 1,800 temporary colleagues each year and in this position you will provide administrative support for the recruitment campaign. This will include assisting with the smooth running of the Assessment Centres, recording right to work documents, monitoring and responding to emails, issuing contracts of employment, following system procedures to onboard new employees, uploading data for accreditation, and collating timesheets and recording hours. Finance (January – August) Throughout this placement you will gain an understanding of the inner workings of our Finance department by rotating around the different teams: Payroll, Accounts Receivable, Accounts Payable, and Prize Money. You will enter and check a high volume of payroll data for Championships staff, respond to employee pay and tax queries, input and raise invoices on the accounting system (Agresso), prepare financial reports on Championships activities for senior management, and work with the Ticket Office to support the ticket refund process. A high level of numeracy and accurate data entry is required for this role. Debenture Relations (March – September) Debentures are issued for Centre Court and No.1 Court and a debenture provides a ticket for a seat on either court for a period of five years. This placement will support the Debenture team who are responsible for managing the relationships with debenture holders and providing a world-class service to this important guest group. Acting as the first point of contact you manage and field queries via email and phone, deliver personalised communications, and assist in resolving more complex guest issues, all while upholding an outstanding level of guest experience. Attention to detail is important as you will be maintaining databases and proactively chasing invoices and redemption payments. You should thrive in guest facing situations and enjoy interacting with a variety of people through a range of communication channels. Operations Department Accreditation (March – July) In this role you will work closely with the Accreditation Manager using our bespoke accreditation system to process, produce, and distribute applications for year-round and Championships passes. You will provide support and guidance to various client groups on the use of the accreditation system, ensuring all data handling and approvals processes are strictly adhered to. The Accreditation operation is supported by a small team of Championships colleagues, and you will help with their training, rostering, and supervision, assisting with any issues during the operational phase of the event. Tennis Operations (January – August) The Professional Tennis team is responsible for the delivery of the competitions that make up The Championships, and for delivering an outstanding experience to all players and their teams. This is an opportunity for someone with a keen interest in event operations to provide administrative and event support to the team in the build up to the tournament. Responsibilities will include updating the player website, setting up workspaces for player-facing teams, responding to player queries through the designated inbox, assisting with travel and accommodation for our 14 & Under players, preparing and distributing player gifts, assisting with venue logistics at Qualifying, Raynes Park and the official hotels, and preparing white clothing supplies. You will also have an important role in delivering Play Your Way to Wimbledon in August. Uniform Operations (January – July) As part of the Operations team, the main responsibility for this candidate will be to project manage the distribution of Championships uniform to over 2,000 temporary employees, as well as the year-round uniform requirement for around 100 employees. You will liaise with several stakeholders to ensure their requirements are met, manage a budget and provide regular forecast updates to Finance, and liaise with the Retail team to plan for 2024 requirements and product development. Reporting to the Guest Services Manager you will also support the operational planning and delivery of the Championships Guest Services Programme with ad hoc projects.
