Position Overview:

Job Description:

We are looking for a Customer Support Advisor to join our established team based at our head office in Cannock. In this role you will be responsible for providing customer support on technology products and services, as well as performing agreement and registration support and upselling to existing services or new services.

To ensure customer needs are met, this role will cover a Monday – Saturday working rota, therefore, any suitable applicants must ensure this suits.

Customer Support Advisor Skills

  • Previous experience in Customer Support role

  • Excellent planning and organisational skills

  • Good communication and presentation skills

  • Dedication to customer service

  • Independent problem-solving and analytical skills

  • Good computer literacy

  • Knowledge of the technologies associated with mobile and fixed plant equipment

    • About the Customer Support Advisor

  • Supporting key customers with issues they face on the HS2 project & providing solutions and updates in line with SLA parameters

  • Setting up of connectivity type agreements in various applications and systems.

  • Registration of customer assets into various applications and services

  • Support customers enquires including pricing for product link kits and installs, through to system familiarisation, agreement expiry, subscription, and renewal.

  • Directly manages renewals and upgrades to higher subscription levels.

    • About us

    Finning is the world’s largest Caterpillar dealer delivering extraordinary service for over 85 years, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme, short term incentive plan and other flexible benefits.

    IND

    We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.