Description
At Starling we love building things, creating new stuff, learning new technologies and working with others across all areas of the business to bring brilliant products and features to life. We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.
Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
We are looking for an Analytics Specialist focusing on optimisation. In this role you will tackle some of the bank’s most complex problems such as optimising scheduling for our operations centre using a range of integer and linear programming, and constraint programming. The role sits within the wider analytics team which touches upon all areas of the bank – analysing our operational data, providing insights on our customers and sharing data-derived strategic input to wider Starling teams for both improved customer experience and efficiency gains for the bank. Resource forecasting, shift schedule modelling and trend analysis should be skills in your analytics toolkit and you should be keen to throw yourself into new topics as and when they arrive. Successful candidates will also be strong communicators with the ability to derive decisive conclusions from data, create insightful data visualisation where appropriate and story-tell to a wider audience.
What you’ll be doing

  • Perform quantitative analysis and customer insights analytics to inform operational strategy
  • Create and evolve existing forecasts across all areas of operations and assist the team with tracking against the forecast
  • Lead the development of shift schedule modelling using appropriate statistical techniques
  • Create and share data-led hypotheses and actionable insights with the team to optimise operational performance
  • Requirements

  • Experienced in data analytics, ideally supporting an operations team, we would ideally like you to have around 4 years’ experience in this area
  • Proficient in using SQL in a business environment
  • Proficient in using Python in a business environment
  • Experience with forecasting and statistical analysis
  • Experience solving complex problems with open source solvers such as CP-SAT, SCIP or GLOP
  • Ability to communicate effectively, as the role will work closely with the operations team
  • Benefits
    Starling technology works in a hybrid pattern both from home and one of our three offices. We’re open to applications from across the UK including fully remote, if you’re hybrid our preference is that you’re located within a commutable distance to either our London, Southampton or Cardiff office, so that we’re able to see each other and collaborate in person too.

  • 25 days holiday (plus public holidays)
  • An extra day’s holiday for your birthday, taken a week on either side of the day
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Enhanced sick pay
  • Contributory pension scheme
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a cashback scheme, a wellness platform for physical and mental health, a birthday box and weekly free coffee
  • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
  • Full details are available on our careers site
  • About Us:
    We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services. Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs). We’re a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021. We employ more than 1,800 people across our London, Southampton and Cardiff offices. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
    By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Job ID CF6236C92D