Job overview

We are looking to appoint an enthusiastic, efficient and motivated Diabetes Administrator to support the coordination of services within Salfords Integrated Diabetes Team.

Working within a busy environment, you will need to be computer literate, familiar with Microsoft Office, have excellent communication skills and a positive approach to work. 

The successful candidate will be supporting patient telephone enquiries, liaising with the wider diabetes clinical team, booking clinic appointments, managing patient education booking and supporting service audits .

We are seeking a candidate who can influence change and support the existing team in achieving excellence.

Main duties of the job

  • Provides administrative and secretarial support to the multidisciplinary diabetes team.
  • Liaises with other departments and external organisations
  • Acts as a link between patient/carers and the clinical team
  • To ensure that an efficient and effective administrative support service is provided to the integrated diabetes team, contribute to the adjustment of plans and escalate unresolved issues to management
  • To facilitate and lead the implementation of ideas for service improvement within the remit of the role
  • To be responsible for the supervision of administration staff, workplace risk assessments, contribute to contribution framework discussions and ensure sufficient service support.
  • To train and coach administrative staff to ensure compliance with standard operating procedures
  • To be responsible for making sure that all clinic room bookings are confirmed and cancelled as appropriate
  • To provide direct line support and supervision of the administration teams in the Integrated diabetes team, ensuring strict compliance with Trust policies and procedures.
  • To monitor and ensure that the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service.
  • To ensure that patients are treated with courtesy, dignity, and respect
  • Working for our organisation

    Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

    Detailed job description and main responsibilities

    To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

    In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership. 

    Person specification

    Essential

    Essential criteria

  • NVQ Level 3 or equivalent, in relevant subject
  • Evidence of previous supervisor role
  • Keyboard skills
  • Evidence of previous administration experience
  • Evidence of good Communication Skills
  • Evidence of excel, word, Microsoft office experience
  • Desirable

    Desirable criteria

  • Experience of working with the general public
  • Experience of implementing and maintaining filing systems/database
  • Evidence of influencing change