Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible.
Job overview
We have a fantastic opportunity for a committed and hardworking Administrator who is willing to work flexibly and across service areas. The post is primarily based within the Oxfordshire children and young people (CYP) Eating Disorder Service based at Raglan House.
For a six-month period, the post will also provide maternity leave cover to a newly developing service, the PEACE Pathway, which works alongside the Eating Disorder Service as well as serving Buckinghamshire and Berkshire.
The post is full-time (although part time hours can be considered) and will provide 0.4 time to CYP Eating Disorder and 0.6 time to the PEACE pathway work. (The PEACE cover will be for approx. 6 months, after which the post will be full time in the ED service).
PEACE pathway is a newly developed service for children and young people who have autism and an eating disorder, comprises a small team of clinicians supported by an administrator and operational manager.
We are looking for someone with a positive and compassionate approach to supporting patient care, where the postholder will be part of a busy service and will take responsibility for key administration duties, such as arranging meetings, room bookings, minute taking and managing the action logs.
Main duties of the job
Your main duty will be to perform and take responsibility for key administrative duties such as arranging meetings, room bookings, minute taking and managing the action logs.
You will also be required to perform general admin duties for PEACE Pathway as well as the Eating Disorder Team where you will receive and make telephone calls, arrange appointments, review discharges, arrange Participation Groups, help with recruitment and administrative support for all staff within the team including working with the external stakeholders that interface with the service such as hospitals, schools, and social care. This post will also provide cover for other services as part of a pool of administrators for periods of leave and absence.
Working for our organisation
We will offer support and supervision, and training opportunities for development. We also support flexible working arrangements where this is possible.
Benefits of working for Oxford Health NHS Foundation Trust include:
Excellent opportunities for career progression
27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Staff accommodation
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Detailed job description and main responsibilities
If you are looking for a diverse role that is challenging and exciting, offering opportunities to work with a range of clinical services, supporting developments within CAMHS, this is a role you may be interested in.
Your key responsibilities include:
To provide administrative support utilising a high level of IT skills to produce quality documentation using the appropriate Microsoft software and adopting the Trusts corporate standards and style.
To provide administrative support for meetings as requested and to ensure follow up action is completed. This can include producing notes of meetings, setting up meetings, preparing agendas, ensuring that a bring-forward system of paperwork is maintained to ensure correspondence/information is available for meetings
To be aware of the Trusts Health & Safety Policies including the procedures for building evacuation and what to do in the event of an emergency within the building.
To facilitate good communication systems with teams within Raglan House, ensuring that information is disseminated appropriately and efficiently.
To accurately update computerised patient records as required. Maintain the security and confidentiality of information in line with the Data Protection Act, Freedom of Information Act and local policies and procedures
To communicate confidential and sensitive information on patients and policy issues, and complex information on directorate issues to external agencies.
To organise own workload and act independently within appropriate guidelines.
To recognise when advice and guidance is needed and to seek appropriate support from senior clinical and administrative staff. This will include having regular individual and group supervision.
To perform general office duties as required, responding to email & phone enquiries, answering the telephone, taking and recording messages accurately, responding to queries appropriately, following Trust procedures and protocols and organising the maintenance of the filing systems for the service/team.
Provide cover for reception and clerical team members within the directorate and across the Trust as required.
To carry out any other tasks as reasonably directed.
Maintaining and requisitioning of adequate stationery and supplies and non-stock orders. To be responsible for all supplies, equipment, requisition and stock control
Please note:
New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
Employees are expected to undertake mandatory and statutory training related to their role.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person specification
Qualifications/Experience
Essential criteria
Previous experience in an administrative office role
Qualification in NVQ Level ll
Good literacy and numeracy skills
Desirable criteria
Experience of working in a healthcare environment
Ability organize, minute meetings and keep the action log up to date
Knowledge
Essential criteria
Proven experience of working in an administrative role.
Experience of using Microsoft Office computer programs, including Excel, Word and Outlook
Ability to communicate with all professionals and levels in a confident and effective manner
Desirable criteria
Experience of working in a healthcare environment
Data analysis and interpretation skills
9)To perform general office duties as required, responding to email & phone enquiries, answering the telephone, taking and recording messages
Experience
Essential criteria
Experience of working in a team
Ability to produce good quality emails and letters
Ability to communicate with all professionals and levels in a confident and effective manner
Professional approach
Organisational skills/managing diary systems and tracking information
Desirable criteria
Ability organize, minute meetings and keep the action log up to date
Benefits of working for Oxford Health NHS Foundation Trust include:
Excellent opportunities for career progression
27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Staff accommodation
Competitive pension scheme
Lease car scheme
Cycle to work scheme
New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
Employees are expected to undertake mandatory and statutory training related to their role.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
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