Import Operator

Location: Chelmsford

Salary: Dependant on experience

Hours: Mon-Fri 8:30am – 5:30pm

Benefits: Hybrid working options, salary review after probation

Adecco Chelmsford is currently recruiting for our well-established client based in Chelmsford. They are looking for an import operator to join their operations department for their freight forwarding business due to expansion.

Key Responsibilities:

  • Checking of Telex/OBL release authorisation along with daily upkeep of files.

  • Contact customers about new shipments

  • Advise customers of Terms & Conditions for clearance/delivery information

  • Check live inbound files daily for Estimated Time of Arrival via Vessel, Flight, or Truck.

  • Manage commercial documents for clearance.

  • Handle DUTY & VAT invoices

  • Send pre agreed charges to paying parties.

  • Update Operation forms regularly

  • Ensure all shipments show profit and are in line with expected charges.

  • Manage customer’s delivery expectations and pre-book in advance of Estimated Time of Arrival.

  • Finalise files and ensure shipments are delivered and customers are completely satisfied.

  • Keep all correspondence with suitable email subjects for easy tracking.

  • Provide tracking reports to supervisor/management/sales or customers when required.

  • Liaising with relevant departments within the company

  • Regularly checking the delivery rates for merchant/line/hauliers

  • Manage shipments and deliveries within a reasonable time scale

  • Ensure spreadsheets are kept up to date.

    • The Ideal Candidate will have:

  • At least 1 year working experience within the Freight industry

  • Good communication skills and customer service

  • The ideal candidate will be very well organised and professional

  • Excellent listener and understand the importance of prioritising tasks

  • Proficient with the Microsoft Office suite of tools

  • The ability to be self-motivated

  • The ability to work within a deadline

  • The ability to work well as a team member and independently

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.