Adecco are delighted to be working with our client, a travel payment and expense management company, who are looking for a Account Executive to join their team in Chiswick. To provide support to Commercial teams, mainly oriented to support on the relationship of the account management and to assist both the commercial team and the client with implementation related topics and operational needs.

Customer Service Advisor and KYC Administrator

Based in Chiswick

Immediate start

Temp – perm

Hourly rate: £15 per hour

Hours: Monday – Friday 9:00- 5:30pm

Duties:

  • Understanding and supporting account management efforts including answering product and service questions to prospects and providing all necessary information.

  • Applying a service oriented philosophy – working with the internal team to deliver/implement products and services acting as a Technical Implementation Manager.

  • Assisting the AM’s on providing support and carrying out technical and operational tasks related to technical and accounting processes.

  • Responsible for proactively taking the lead in the daily operational related cases and liaising directly with the clients over these matters.

  • Provide second line support for Customer Service Advisors

    • Skills:

  • The ability to communicate clearly, concisely and effectively both verbally and in writing.

  • Strong interpersonal skills and the ability to build trusted and collaborative relationships at all levels is a must.

  • Strong analytical skills and the ability to successfully interact with internal/external partners to solve problems and achieve goals.

  • Highly customer focused and demonstrating an ability to adjust behaviour to handle different customers(internal and external) and understand their needs.

  • Adaptable, tolerant and flexible to respond to different situations – commitment to deliver maximum service quality.

  • Excellent time management, organisational and administrative skills, able to prioritise and manage work loads.

  • High level of accuracy and attention to detail.

  • Advanced working knowledge of Microsoft Office, including Word, Excel & PowerPoint and any CRM system.

    • If this sounds like you please apply and contact the Adecco Chiswick Branch

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.