• Pertemps are proud to present to you this fantastic 12 month Fixed term contract working for a large Education establishment based in Sheffield.
  • The role is working within the Professional Placements team and involves delivering a proactive and efficient Professional Placements service, coordinating resources, systems and processes to assist in the delivery of professional placements activity and working collaboratively to provide a multidisciplinary, inclusive, and responsive service, ensuring customer service excellence.

    • Professional Services Generic Responsibilities:

  • Deliver customer service excellence, ensuring consistency and accuracy in accordance with relevant systems, processes and regulations.
  • Contribute to service development and innovation; recommend improvements to systems/ processes; prepare management information; support customer engagement with formal feedback mechanisms and carry out research to inform continuous improvement.
  • Working collaboratively across Professional Services, to provide consistent and high-quality service provision; liaise with stakeholders and colleagues; share information and represent area in working groups and meetings.
  • Embody the establishments values both within and outside the organisation, role modelling behaviour and supporting equality, diversity and inclusion.
  • Work flexibly across Professional Services to accommodate peak periods and adapt to changing demands in service delivery. Provide operational support to the establishments annual programme of activities, e.g. Open Days, Course Information Days etc.
  • Promote the culture and vision of Professional Services, demonstrating a commitment to ongoing personal development.

    • Role Specific Responsibilities:

    To coordinate professional placements activity; oversee and evaluate a range of systems and processes; working within appropriate quality frameworks to support the delivery of the course and Professional, Statutory and Regulatory Body (PSRB) requirements.

    Plan and allocate student placements.

    To provide advice, guidance and administrative support, adhering to service standards for the placement of students e.g.:
    – advising students, staff and employers on placements, processes and procedures.
    – supporting placement leads to identify placement opportunities, including contacting potential placement providers and developing new business relationships.
    – ensuring placement supervisors, mentors and assessors are trained.
    – ensuring that placements have been audited in accordance with course and Professional, Statutory and Regulatory Body (PSRB) requirements.
    – ensure that placements are utilised effectively to maximise capacity and meet the course requirements.

    To act as an initial point of escalation, providing more in-depth advice and support for a diverse range of queries; maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy.

    To support the development and operation of administrative systems and record keeping within an agreed framework:
    – maintain and create enquiry/data management systems and records, ensuring the consistency and integrity of information.
    – retrieve data, collate and produce reports and statistical information to support operational decision making, including information on the planning and allocating of students to placements.
    – administer systems of operation; identifying student placement dates and potential placement shortages.

    To motivate, lead and mentor staff where required; provide general guidance, coaching and support, developing their skills and knowledge.

    To support or lead, where appropriate, specific projects/schemes/ areas of work, and evaluate their impact and effectiveness;
    – work closely and collaboratively with the Directorate of Business Engagement, Skills and Employability, supporting the business development and identification of new placement opportunities, sharing intelligence on placement gaps and preferences.

    To assist with communications and the promotion of activities/services

    Person Specification

    Essential role specific requirements

    Experience of carrying out a range of administration activities.
    Experience of working with a range of databases and spreadsheets.
    Resilience and effectiveness when dealing with conflicting work-demands and deadlines.
    Experience of, and ability to manage, difficult conversations with customers and stakeholders.
    Experience of organising, supporting and delivering events/ projects/ training.
    Experience of committee servicing, including note taking and follow up actions.
    Working effectively in an environment of complex regulations and procedures (e.g. data protection legislation).
    Working independently, proactively dealing with customer issues and resolution.