Job Description
IT Support Analyst
£26,000
Doncaster (5 Days, Office Based)
Fruition IT are recruiting for a Service Support Technician for a well renowned organisation looking to grow their team with fresh new talent. This is a great opportunity to develop your IT skills and work for a well renowned manufacturing company committed to developing its brand through innovation.
What you will be doing
Work with our internal user base via the service desk ticketing system, telephone, direct PC to PC connection or via email to resolve IT service issues against pre-agreed SLAs.Ensure that requests for assistance are responded to in a timely manner against pre-agreed SLAs.Diagnosing, analysing, documenting and logging support activities coherently in the service desk ticketing system and knowledge base.Following the standard operating procedures for common tasks as well as reviewing and updating as required.Using effective guided questioning techniques appropriate to the audience to understand issues reported.Collaborating effectively with colleagues at all levels and with different operational roles across all departments of the business.Liaising and collaborating with 3rd parties when appropriate – external hardware, software and communications suppliers – to deliver robust and timely solutions.
What they are looking for
Previous experience within a customer service focus roleGeneral Tech stack including: Active Directory, Office 365, WindowsGood level of knowledge around current IT TechnologiesPrevious IT Support experience, problem solving and troubleshooting skillsA Can-Do attitude and willingness to learnGood communication and organisation skillsValid Full Driving License
Please apply now to find out more
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
