Job overview

Previous applicants need not apply

We are currently looking to recruit an enthusiastic, passionate and highly motivated Clinical Systems Support Officer to join our Clinical Systems Team in supporting the Trusts core clinical systems and electronic patient records.

The ideal candidate will have a strong team work ethic and sense of accountability, accompanied by an ability to manage priorities and ability to support a number of short, medium & long term projects.

As a member of the Clinical Systems Team, this challenging and rewarding role will include providing support to clinicians, managers and other colleagues on the most effective and efficient use of clinical systems through design, configuration and development, assist in the provision of a clinical systems helpdesk function and undertaking training activities. 

In return we will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust. 

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community then we want to hear from you.

Main duties of the job

  • Provide first and second line Service Desk support, filter and reassign calls as appropriate.
  • Provide first and second line support to end users for systems used in CPFT, including the operation of a clinical systems helpdesk function under the direction and guidance of the Clinical Systems Manager or their delegates. These systems include (but are not limited to) RiO, SystmOne, OpenWard, PC-MIS and NHS e-Referral.
  • Carry out necessary amendments to Smartcard access according to the guidelines and policies provided by the RA Manager.
  • Troubleshoot technical issues where appropriate and offer resolution or re-direct to the correct team/person.
  • Deliver training sessions as outlined by the Clinical Systems Manager or their delegates, through face to face training or online technologies.
  • Ensure all training materials are up to date and appropriate including both paper and electronic.

    • Working for our organisation

    Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

    Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

    To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.