Operational Improvement Manager
Locations:
London or Oxford, the UK
Amsterdam, the Netherlands
Do you have the leadership to manage effectively and achieve in a matrix organization?
Are you motivated by seeing how your work makes a difference to product delivery and customer outcomes?
About our Team
Technology Excellence in Technology, Infrastructure and Operations (TIO) focuses on bringing incremental improvements and infrastructural change across technology. Focused on the Academic and Government area of Elsevier, you will collaborate and leverage knowledge and experience with Health, Corporate, and Digital Business Services.
About the Role
The TechX Operational Improvement role is focused in our Academic and Government (A&G) Business unit. You will bring collaborative thought leadership and support to our operational teams. Your role will help us bring best practices and improvements to our use of AWS and associated cloud technologies. You will bring FinOps leadership to the table and help our Operation managers maximise the value from their AWS budget.
You will support our transformation to a modern software and analytics company by bringing positive change to our flagship products.
You will use your Operational experience and data to identify opportunities for improvements, savings, and automation. You will support the VP of A&G Operations by building relationships with Development and Product partners. You will be responsible for driving a number of change programs annually.
Responsibilities
• Ensuring appropriate reporting of the health state of the A&G Technology products
• Executing initiatives to effectively control cost, optimise security, reliability, and availability
• Finding creative ways to encourage high performance, and working with teams to remove barriers to their success
• Encouraging new ideas from teams to foster improvements through innovations, empowering and engaging them in strategic decisions
• Supporting the goal to transition to Site Reliability Engineering practices, and platform-focused technologies
Requirements
• Show knowledge of Amazon Web Services (AWS) Cloud environments and services
• Show knowledge of software engineering from development, CI/CD pipeline engineering, security best practices to agile methodologies
• Be a natural communicator, with an ability to engage, influence stakeholders and present technical content to a range of audiences
• Have great problem-solving skills, and the ability to bring together teams to collaborate in resolving incidents
• Think critically and creatively, determine appropriate resources for the resolution of problems, and have organizational and planning skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
• Working remotely from home and at our office in a hybrid working style
• Working flexible hours – flexing the times you work in the day
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Long service awards
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts via Perks at Work
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
PURPOSEFUL WORK
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
GROWING EVERY DAY
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
COLLEAGUES WHO CARE
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities
Join us!
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our Candidate Privacy Policy
